IT Infrastructure Operations Manager

Card Factory; Wakefield; Hybrid; GBP 60,000 - GBP 75,000; Full time

Job summary

A retail organization is seeking an experienced Infrastructure Operations Manager to oversee their IT infrastructure in Wakefield. This hybrid role (2–3 days on site) involves managing day-to-day operations, ensuring system stability, and leading a skilled team. The ideal candidate has strong proficiency in hybrid environments, excellent stakeholder engagement skills, and relevant IT qualifications. You will be integral in aligning IT services with strategic business goals through effective management and improvements.

Qualifications

• Strong experience in managing hybrid IT infrastructures.
• Proven leadership skills in IT operations.
• Solid understanding of ITSM practices.

Responsibilities

• Lead day-to-day operations of infrastructure services.
• Manage service levels and drive improvements.
• Oversee changes with minimal disruption.

Skills

Managing hybrid infrastructure environments

IT operations leadership

Stakeholder engagement

IT security compliance

Education

Relevant degree

ITIL

CCNA

VCP

Azure

Cloud Security

Job description

About The Job

Looking for your next challenge in IT infrastructure? If you're someone who thrives on keeping systems stable, secure, and running smoothly, this could be the perfect role for you. As our Infrastructure Operations Manager, you’ll take the lead in managing a broad technology estate—from networks and hosting to end-user devices and collaboration platforms.

You’ll be based in Wakefield with hybrid working (2–3 days a week on site), and you’ll be the go-to person for ensuring our infrastructure supports colleagues across stores, offices, and remote locations. You’ll work closely with internal teams and external partners, lead a skilled team, and use your expertise to influence decisions, drive improvements, and deliver reliable, cost-effective IT operations.

What you’ll be doing

You’ll lead the day-to-day operation of our infrastructure services, making sure everything runs reliably and securely. You’ll manage service levels, drive improvements, and oversee changes and releases with minimal disruption. You’ll plan for capacity and availability, govern supplier performance, and keep our infrastructure records accurate. You’ll also support and develop a high-performing team, while working closely with stakeholders across the business to align services with strategic goals and ensure compliance.

What we’re looking for

• Strong experience managing hybrid infrastructure environments across data centres, cloud, and distributed networks.
• Proven leadership in IT operations, including networks, hosting, workplace services, and endpoint management.
• Solid understanding of ITSM practices and infrastructure security/compliance (e.g. PCI, GDPR).
• Confident communicator with excellent stakeholder engagement and influencing skills.
• Relevant degree and ideally qualifications such as ITIL, CCNA, VCP, Azure, or Cloud Security.