IT Infrastructure Engineer

Nextech Group; Manchester; Hybrid; GBP 45,000 - GBP 50,000; Full time

Job summary

A leading Managed Service Provider in Manchester is seeking an experienced Infrastructure Engineer. In this hybrid role, you'll design, implement, and maintain IT infrastructure, deliver projects, and provide 3rd line support. The ideal candidate has strong expertise in the Microsoft stack, networking, virtualization, and cloud platforms. This position offers a salary of £45,000 - £50,000, a comprehensive benefits package, and opportunities for career progression within a supportive team environment.

Benefits

Comprehensive benefits package including pension & health cover

Career progression & certification support

Collaborative team culture

Qualifications

• Proven experience in IT Infrastructure / Technical Delivery within an MSP.
• Solid experience in BAU support, handling complex escalations.
• Strong knowledge of Microsoft stack, networking, virtualisation and cloud platforms.

Responsibilities

• Design, implement and maintain IT infrastructure components.
• Deliver infrastructure and cloud projects for clients.
• Provide 3rd line BAU support for complex technical issues.

Skills

IT Infrastructure experience

BAU support at 3rd line level

Microsoft stack knowledge

Networking skills

Virtualisation (VMware/Hyper-V)

Azure cloud platforms

Excellent troubleshooting skills

Strong communication skills

Proactive problem-solver

Job description

Role: Infrastructure Engineer / Technical Delivery Engineer
Salary: £45,000 - £50,000
Setup: Hybrid - Manchester
Industry: Managed Service Provider (MSP)

Are you an experienced Infrastructure Engineer with a passion for delivering exceptional technical solutions and supporting critical infrastructure? We're looking for a hands‑on Technical Delivery Engineer to join a growing MSP in Manchester, combining project delivery with BAU support and 3rd line escalation work for a varied and rewarding role.

What You'll Be Doing

• Design, implement and maintain core IT infrastructure components including servers, networking, storage and virtualisation.
• Deliver infrastructure and cloud projects for clients – ensuring solutions are secure, scalable and aligned with best practices.
• Provide 3rd line BAU support for complex technical issues, acting as an escalation point for the service desk and wider support team.
• Troubleshoot and resolve infrastructure incidents efficiently to minimise downtime and impact.
• Collaborate with cross‑functional teams to scope, design and deliver infrastructure solutions tailored to business needs.
• Implement security best practices and ensure compliance with industry standards.
• Evaluate and recommend new technologies to drive efficiency, resilience and service improvements.
• Document configurations, procedures and troubleshooting steps to support knowledge sharing and operational excellence.
• Build strong relationships with clients, providing clear communication and technical expertise.

What We're Looking For

• ✅ Proven experience in IT Infrastructure / Technical Delivery within an MSP or similar environment
• ✅ Solid experience in BAU support, ideally at 3rd line level, handling complex escalations
• ✅ Strong knowledge of Microsoft stack, networking, virtualisation (VMware/Hyper‑V), firewalls and cloud platforms (Azure, M365)
• ✅ Excellent troubleshooting skills and ability to remain calm under pressure
• ✅ Strong communication skills and the ability to work effectively with clients and internal teams
• ✅ A proactive problem‑solver with a passion for technology and service excellence

What's In It For You

• 💷 £45,000 - £50,000 per annum (DOE)
• 🏡 Hybrid working – flexible Manchester base
• 🩺 Comprehensive benefits package including pension & health cover
• 🚀 Career progression & certification support
• 🤝 A collaborative, supportive and forward‑thinking team culture

If you thrive in a role where no two days are the same, enjoy the mix of project delivery and high‑level BAU support, and want to be part of a dynamic MSP – we'd love to hear from you.

📩 Apply now and take the next step in your Infrastructure career!