IT Infrastructure & Security Manager

Tower Resources plc; Poole; On-site; GBP 45,000 - GBP 60,000; Full time

Job summary

A global solutions provider is seeking an IT Infrastructure & Security Manager in Poole. This hands-on role involves managing the company's IT systems, ensuring security compliance, and mentoring the IT team. Responsibilities include troubleshooting, system performance monitoring, and maintaining accreditations like ISO27001. The ideal candidate excels in technical detail and team leadership, thriving in a collaborative environment. Competitive salary with benefits including profit-sharing and office perks.

Benefits

Monthly profit share bonus scheme

Free onsite parking

Free lunch every Friday

Cycle to Work scheme

Employee assistance programme (EAP)

Qualifications

• Hands-on experience with IT systems including Windows Server and VMware.
• Strong ability to mentor and lead a team.
• Experience in maintaining security accreditations.

Responsibilities

• Manage day-to-day operations of IT infrastructure.
• Resolve end-user issues and incidents.
• Ensure compliance with security standards.

Skills

Problem-solving

Technical troubleshooting

Communication skills

Team collaboration

Time management

Tools

Windows Server 2019/2022

Microsoft 365 Administration

VMWare/vSphere

Microsoft Teams

Cisco Firewalls

Job description

Overview

• IT Infrastructure & Security Manager
• Contract type: Permanent
• Hours: 40 hours per week
• Location: Poole

What you will be doing

The IT Infrastructure & Security Manager is a highly practical, hands-on role responsible for the day-to-day running, maintenance, and support of the company’s core infrastructure, networks, telephony, and server environments.

Working closely with the Head of IT, you’ll be the go-to technical lead for resolving complex issues, managing incidents, maintaining system performance, and ensuring secure, stable operations across on-prem and cloud services. This role involves direct configuration, troubleshooting, patching, monitoring, and upgrading of systems—while also guiding and supporting the IT Systems Administrator through technical mentoring and daily workload leadership.

With responsibility for maintaining accreditations such as ISO27001 and Cyber Essentials Plus, and for getting hands on with networking, firewalls, backups, M365, Azure, Intune, and VMware technologies, this role suits someone who loves being immersed in the technical detail while keeping the environment robust, secure, and running smoothly.

• Resolve problems reported by end user.
• Managing, monitoring, and updating tickets on the Incident Management System.
• Install and configure software and hardware.
• Manage network servers and technology tools.
• Set up accounts and workstations.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot issues and outages.
• Ensure security through access controls, backups, vulnerability detection, patching and mitigation, and firewalls.
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies.
• Create and maintain technical documentation, manuals, and IT policies.
• Liaise with third party support companies where necessary to support where needed.
• Collate and monitor daily/weekly/monthly team performance KPI’s.
• Assist with recruitment and training.
• Support in the strategic direction of the company’s Networks and Systems
• Manage, train, motivate and monitor direct reports including conducting regular 121s and appraisals.
• Ensure that systems, policies, procedures are implemented, documented, and maintained to agreed timescales and standards.
• Able to get hands on with any role within the team to support in times of absence or high workload.
• Obtain and maintain ISO27001, Cyber Essentials and Cyber Essentials Plus accreditations.

Systems and Technologies you will be familiar with

• Windows Server 2019/2022
• Windows 11
• Microsoft Teams - including phone system
• Cisco Firewalls, WAN, LAN, Routing, VPN, VLAN
• Server Patching
• VMWare/vSphere - Virtual machine management, creation, clustering
• Backups/DR planning - including Virtual machine restoration (Datto)
• Switch patching and maintenance
• Service Desk Management
• Security accreditations - Cyber Security Essentials Plus and ISO27001
• Active Directory & Group Policy
• RDS
• PowerShell
• Papercut/Print management
• Microsoft Sentinel
• Microsoft 365 Administration
• Microsoft SharePoint Online
• NAS Maintenance
• Qualys/Patch Management
• UPS Management
• Nimble SAN
• SSL certificates
• SSO provisioning and maintenance

What’s in it for you

• Modern open plan office
• Monthly profit share bonus scheme
• Company sick pay
• Free onsite parking
• Free lunch every Friday
• Charity dress down day every Friday
• Cycle to Work scheme
• Subsidised workplace massage
• Employee assistance programme (EAP)
• Company social and corporate events

Who we are

We’re a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We’re famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.

Where you work

Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.

Who you are

You are someone who stays calm under pressure, thinks clearly and makes confident decisions even when things get hectic. You are organised, a great listener and a strong communicator. You enjoy solving problems, juggling multiple tasks and working closely with others as part of a team. You are not afraid to get stuck into the basics, especially when it comes to IT tasks and you love being in the heart of a buzzing office where you can support your colleagues directly. Most importantly, you are someone who takes initiative and gets things done

If you take pride in your work and operate transparently, valuing teamwork and collaboration we look forward to hearing from you.