Shop Supervisor

Eden Valley Hospice; Carlisle; On-site; GBP 15,000; Part time

Job summary

A community-focused charity is looking for a Retail Assistant in Carlisle. This role involves boosting shop income through effective stock management and customer service. You will lead a small team, manage shifts, and coordinate volunteer drivers. Candidates should have 1+ year of retail experience, strong organizational and communication skills, and a positive attitude. Generous benefits include life insurance and gym memberships. The position requires 22.5 hours a week and offers a competitive salary.

Benefits

Free access to Employee Assistance Programme

Life insurance

Discounted local gym membership

Access to discount schemes

Qualifications

• 1+ year retail experience required.
• Confident, organized, and a great communicator.
• Experience with budgets or shop management is a bonus.

Responsibilities

• Boost shop income through stock control and merchandising.
• Help manage rotas and van collections.
• Coordinate Gift Aid and support income reporting.
• Deliver excellent customer experiences.

Skills

Retail experience

Organizational skills

Communication skills

Team leadership

Multitasking

Positive attitude

Job description

What you’ll be doing:

• Working within our shops, boosting shop income with stock control, merchandising and great customer service
• Helping launch pop-up shops and expanding our e-commerce
• Helping to manage rotas, shop van collections and volunteer drivers
• Coordinating Gift Aid & supporting income reporting
• Delivering a fantastic customer experience every day

What we’re looking for:

• 1+ year retail experience
• Confident, organised & a great communicator
• Friendly team leader with a heart for helping others
• Skilled in multitasking & admin
• Positive attitude & full of fresh ideas

Bonus if you have:

• Retail Gift Aid / online sales knowledge
• Experience with budgets or shop management

Why work with us?

When you join Eden Valley Hospice and Jigsaw, you’re not just doing a job; you’re making a real difference in your community. Every sale, every shift, every smile helps support compassionate care for local families. We have generous annual leave and sick leave entitlement compared to the wider retail sector, and for most of the year, you’ll have finished your working day by 5.00pm.

We also offer:

• Free, confidential access to our Employee Assistant Programme
• Life insurance for all staff working regular hours
• Discounted local gym membership
• Access to discount schemes for high street retailers and more
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To find out more about our benefits, please clickhere . To apply for the post, please complete anapplication form . For guidance on making an application, please clickhere .

Or call us on 01228 810801.

Please note this role is subject to a Disclosure and Barring Service (DBS) check

Location:

Carlisle and Penrith

Hours:

22.5 per week (worked 3 days across our 7-day trading operation)

Pay:

£14,957.66 (FTE £24,929.44), hourly rate of£12.75

Department:

Trading

Reports to:

Retail Operations and Development Manager

Closing date:

Friday 30th January at 10.00am