Receptionist

Pathway Careers Ltd; Belfast; On-site; GBP 31,000; Full time

Job summary

A leading community retail organization seeks a dedicated Store Manager for their Community Shop in Sunderland. The role involves ensuring exceptional service, maintaining operational standards, and fostering team development. The ideal candidate will have strong leadership skills and a passion for customer service. Competitive salary of £30,389 and various benefits, including membership perks and a contributory pension scheme. Join us in making a positive impact on the community.

Benefits

Competitive salary

Membership benefits

Annual flu injections

High street vouchers

Subsidized staff canteen

Employee assistance program

Pension scheme

Qualifications

• Proven ability to lead a team and uphold company values.
• Strong relationship-building skills with both staff and members.
• Flexible and adaptable to meet business needs.
• Excellent planning and organisational abilities.
• Customer service oriented with a solution-focused mindset.
• Desire for continuous professional development.

Responsibilities

• Ensure high standards of Health, Safety & Environmental practices.
• Manage store operations and ensure daily processes are followed.
• Lead the team to achieve store KPIs and performance targets.
• Engage and develop team members for effective performance.
• Create a welcoming environment for members and enhance their experience.

Skills

Leadership

Relationship building

Flexibility

Operational knowledge

Organisational skills

Customer service

Problem-solving

Job description

Exciting Opportunity at our New Community Shop in Hendon, Sunderland

Join the Community Shop Revolution: Make a Real Impact as our new Store Manager and Shape the Future.

Community Shops are part of the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may otherwise have gone to waste. The surplus we handle is redistributed through our Company Shop stores, and our award‑winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we’re proud to be a good business doing good.

About the Role

As Team Manager of our Community Shop Store in Sunderland, you will consistently provide great service, by putting our members at the heart of everything we do. Your role is focused on the delivery of excellent store standards, delivering uncompromising service through the store team and helping our members to become the best version of themselves.

Accountabilities & Responsibilities

Operational

• Ensure that all Health, Safety & Environmental policies, and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practices.
• Ensuring offers and availability is maintained whist offering members the best prices. (Price and promotions).
• Responsible for maintaining and upkeeping legal labelling POS requirements and raising any discrepancies to technical and marketing.
• Delivering the day-to-day operation of the store through routine processes and practices, ensuring daily practises, processes, and procedures are followed.
• Lead your team in consistently delivering a culture of high performance in order to meet store KPIs.
• Delegate duties to Team Leaders to ensure the store remains to a high standard and operational
• Deliver daily/weekly targets by managing your team effectively.
• Merchandise the store to a high standard, making informed suggestions and recognising improvements where possible to drive and maximise sales potential.
• Solution focussed, presenting ideas and potential solutions when faced with a challenge.

Colleagues

• Engage teamwork, cross functional and positive working relationships.
• Employ a supportive and high performing culture with consistent delivery, through excellent leadership and motivation, that fully utilises and develops your teams skills and capabilities
• Lead and develop members of your team to deliver performance against plan and ensure they deliver the tasks they are accountable for.
• Measure performance and provide feedback through performance reviews.
• Ensure that all members of your team adhere to all Company Shop Group policies and procedures
• Active promote and encourage the reporting of any near misses and accidents
• Support, develop, coach and guide all members of your team through the use of development and succession planning
• Keep up to date with information relevant to your department and cascade this accordingly to your team.

Members

• Create an engaging store where colleagues are trusted by our members and are aware that they are at the heart of everything we do.
• Drive membership numbers in store, including signing members up and printing and distribution of membership cards.
• Ensure that our colleagues uphold our culture and deliver an exceptional member experience.
• Create an environment where our members feel safe and supported and can strive to be the best version of themselves.
• Be an ambassador for your store creating a welcoming atmosphere and great shopping experience for our members.

KPI

• Sales targets
• Store standards audit
• Payroll
• Membership sign ups
• Footfall
• Stock/reduction waste
• Member satisfaction
• Health and Safety reporting and audits
• Keep your team engaged and motivated, displaying a positive attitude in line with company values

Skills and Experience

• Lead by example and uphold Company Shop Group values at all times
• Ability to build and maintain effective working relationships
• To be flexible and adaptable to support the needs of the business
• Strong operational and technical knowledge of your departmental area
• Ability to effectively plan, organise and manage own workload while working to strict deadlines
• Service focused mindset for both internal and external customers
• Solution focused mindset bringing solutions and opportunities
• A desire to continually focus on your own continued professional development and that of your team.
• A confident communicator with excellent organisational and problem-solving skills, and a real can-do attitude.
• An inquisitive mind with a good eye for detail that has a creative approach to merchandising.

Location: Community Shop - 31-32 Fawcett Street, Hendon, Sunderland, SR1 1RE

Salary: £30,389

Hours: 40 hours per week, Monday to Friday 07:00–17:00, 07:00–15:00 on Saturday (rota basis)

Benefits

• Competitive salary with details available upon application
• Free membership to Company Shop for you 10 × nominees.
• Annual Flu Injections, high street & leisure vouchers, and on‑site Parking.
• Subsidized staff Canteen, Free Tea & Coffee, and Free Fruit Friday!
• Employee Assistance Programme Grocery Aid.
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
• Contributory pension scheme with death in service benefit.

Join Us on the Journey: Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.