Shop Supervisor

Jigsawhospice; Carlisle; On-site; GBP 15,000; Part time

Job summary

A local charitable organization in Carlisle is seeking a Retail Assistant to enhance shop income and deliver excellent customer service. Responsibilities include boosting shop income through stock control, managing rotas, and assisting with e-commerce efforts. Ideal candidates will have at least one year of retail experience, effective communication skills, and a positive attitude. The position offers competitive pay and benefits, with a focus on making a meaningful difference in the community.

Benefits

Life insurance

Discounted local gym membership

Access to discount schemes

Qualifications

• 1+ year retail experience required.
• Confident, organized, and a great communicator.
• Friendly team leader with a passion for helping others.

Responsibilities

• Boost shop income through stock control and great customer service.
• Help manage rotas, shop van collections, and volunteers.
• Deliver a fantastic customer experience every day.

Skills

Retail experience

Customer service skills

Organization

Communication

Multitasking

Positive attitude

Job description

What you’ll be doing:

• Working within our shops, boosting shop income with stock control, merchandising and great customer service
• Helping launch pop-up shops and expanding our e-commerce
• Helping to manage rotas, shop van collections and volunteer drivers
• Coordinating Gift Aid & supporting income reporting
• Delivering a fantastic customer experience every day

What we’re looking for:

• 1+ year retail experience
• Confident, organised & a great communicator
• Friendly team leader with a heart for helping others
• Skilled in multitasking & admin
• Positive attitude & full of fresh ideas

Bonus if you have:

• Retail Gift Aid / online sales knowledge
• Experience with budgets or shop management

Why work with us?

When you join Eden Valley Hospice and Jigsaw, you’re not just doing a job; you’re making a real difference in your community. Every sale, every shift, every smile helps support compassionate care for local families. We have generous annual leave and sick leave entitlement compared to the wider retail sector, and for most of the year, you’ll have finished your working day by 5.00pm.

We also offer:

• Free, confidential access to our Employee Assistant Programme
• Life insurance for all staff working regular hours
• Discounted local gym membership
• Access to discount schemes for high street retailers and more
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To find out more about our benefits, please clickhere . To apply for the post, please complete anapplication form . For guidance on making an application, please clickhere .

Or call us on 01228 810801.

Please note this role is subject to a Disclosure and Barring Service (DBS) check

Location:

Carlisle and Penrith

Hours:

22.5 per week (worked 3 days across our 7-day trading operation)

Pay:

£14,957.66 (FTE £24,929.44), hourly rate of£12.75

Department:

Trading

Reports to:

Retail Operations and Development Manager

Closing date:

Friday 30th January at 10.00am