Welcome Desk and Events Assistant

University of Leeds; Leeds; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

An academic institution is seeking candidates for a customer service role based on their campus. The position involves welcoming visitors, responding to enquiries, and supporting office duties while maintaining a high standard of service. Successful candidates will possess strong interpersonal, administrative, and IT skills, with the ability to work both independently and as part of a team. The role comes with attractive benefits, including generous holiday and pension schemes.

Benefits

26 days holiday plus approx. 16 Bank Holidays

Generous pension scheme

Discounted gym membership

Access to personal development courses

On-site childcare and shopping discounts

Qualifications

• Ability to work independently and as part of a team.
• Willingness to learn new skills.
• Demonstrate strong organisational skills.

Responsibilities

• Provide high quality customer service at the front desk.
• Assist with general office duties and event planning.
• Maintain Customer Service Excellence accreditation.

Skills

Strong interpersonal skills

Collaboration skills

Excellent administrative skills

IT skills

Organisational skills

Job description

Overview

Interviews are expected to be held 4 March 2026. This role will also be based on the university campus. We are open to discussing flexible working arrangements.

The Lifelong Learning Centre is an academic school and a specialist support service working with mature, part-time, and foundation-level learners. The Centre’s aim is to widen participation from groups that are under-represented in higher education.

Responsibilities

You will provide high quality customer service as part of the front-desk team by welcoming visitors and responding to enquiries. You will work closely with colleagues in ensuring the smooth-running of the Centre, providing support for general office duties such as booking appointments, maintaining communal areas and assisting with the planning and staffing of events.

You will be committed to providing an excellent level of customer service. You will contribute to maintaining our Customer Service Excellence (CSE) accreditation, be a positive team player and manage your own workload. You will have excellent administrative skills, be a confident user of IT and must demonstrate willingness to learn new skills. You should have strong interpersonal skills and the ability to collaborate with others, as well as being able to work independently and should possess strong organisational skills to manage your workload priorities.

Qualifications

Strong interpersonal and collaboration skills, ability to work independently and as part of a team, excellent administrative and IT skills, and the ability to manage workload priorities; willingness to learn new skills.

What we offer in return

• 26 days holiday plus approx. 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme plus life assurance – the University contributes 14.5%
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas -immigration/work-visas

To explore the post further or for any queries you may have, please contact:

Imogen Dulling, PA to Senior Management Team