Resident Services Assistant

Wearehomesforstudents; City of Edinburgh; On-site; GBP 20,000 - GBP 25,000; Part time

Job summary

A leading student accommodation provider is looking for a Residence Services Assistant to join their team in Edinburgh. In this role, you will provide outstanding customer service and reception support, ensuring a friendly and professional experience for students and visitors. You will assist with administrative duties and handle inquiries effectively. Ideal candidates will possess strong communication skills and a commitment to student care, with the opportunity to work flexible hours and gain further qualifications.

Benefits

Generous holiday package

Exclusive retail discounts

Birthday day off

Cycle-to-work scheme

Charity days

Opportunity for recognized qualification

Qualifications

• Exceptional customer service skills, displaying a helpful and patient attitude.
• Experience using Microsoft Office.

Responsibilities

• Provide reception support and help desk assistance.
• Handle customer and visitor inquiries via multiple channels.
• Address and resolve any complaints that arise.

Skills

Exceptional customer service skills

Excellent IT skills

Strong communication skills

Problem-solving abilities

Tools

Microsoft Office

Job description

Are you ready to make your mark on the vibrant world of student accommodation?

Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Haymarket Yards in Edinburgh as a Residence Services Assistant working 16 hours per week, 9.00am - 5.30pm, Wednesday & Thursday.

At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.

In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back‑office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day‑to‑day basis, you will ensure a seamless and enjoyable experience for all.

As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.

Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.

To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.

Person Specification

• Exceptional customer service skills, always displaying a helpful and patient attitude
• Experience using Microsoft Office software
• Quick and efficient learning ability
• Proficient in presenting information accurately, professionally, and appropriately
• Experience prioritising workload to meet competing deadlines without close supervision
• Team player with a flexible approach
• Previous customer service experience is desirable

What's on offer

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well‑deserved break from work.
• Stay active and eco‑friendly with our cycle‑to‑work scheme.
• Make a difference in the community with 2 charity days per annum.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.

If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!