Heritage Operations Manager: Lead Visitor Experience

English Heritage Ltd; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent heritage charity is seeking an Operations Manager for Kenwood House in London. In this full-time, permanent position, you will lead a diverse team to create a memorable visitor experience while ensuring the property's financial sustainability. The role requires proven leadership abilities, effective communication, and experience managing both staff and budgets. This is an excellent opportunity to impact a historic site enjoyed by many. Competitive salary and generous benefits included.

Benefits

25 days' holiday plus bank holidays

Matched pension contributions up to 10%

Flexible hours

Career progression opportunities

Discounts in shops and cafes

Enhanced maternity/paternity leave

Qualifications

• Proven experience of leading and managing a large and diverse team.
• Experience in achieving revenue targets and controlling costs.
• Ability to work collaboratively and foster mutual respect.

Responsibilities

• Lead property to deliver an inspirational visitor experience.
• Achieve agreed budgets to ensure financial sustainability.
• Maintain consistent standards of visitor experience and property management.

Skills

Leadership skills

Team management

Budget management

Effective communication

Education

Leadership/management training at senior level

Job description

A prominent heritage charity is seeking an Operations Manager for Kenwood House in London. In this full-time, permanent position, you will lead a diverse team to create a memorable visitor experience while ensuring the property's financial sustainability. The role requires proven leadership abilities, effective communication, and experience managing both staff and budgets. This is an excellent opportunity to impact a historic site enjoyed by many. Competitive salary and generous benefits included.