Dynamic Visitor Experience Duty Manager – Heritage Garden

Royal Botanic Gardens, Kew; Mid Sussex; On-site; GBP 40,000; Full time

Job summary

A leading botanical institution in Sussex is seeking a Visitor Experience Duty Manager to oversee the daily operations at Wakehurst. The role focuses on ensuring a high standard of visitor experience and safety, requiring excellent customer service and strong people management skills. Ideal candidates will have operational management experience in a visitor attraction. The position offers a salary of £39,243 per annum, along with a competitive benefits package including flexible working and personal development opportunities.

Benefits

Generous annual leave

Employee assistance programme

Discounted gym membership

Cycle to work scheme

Competitive pension

Free entry to national museums

Qualifications

• Proven track record of delivering high levels of customer service.
• Operational management or supervisory experience within a visitor attraction.
• Strong collaborative and people management skills.

Responsibilities

• Coordinate the daily running of Wakehurst for high visitor experience.
• Ensure health, safety, and security for all.
• Respond to operational needs and lead daily tasks.

Skills

Customer service

People management

Operational management

Dynamic attitude

Job description

A leading botanical institution in Sussex is seeking a Visitor Experience Duty Manager to oversee the daily operations at Wakehurst. The role focuses on ensuring a high standard of visitor experience and safety, requiring excellent customer service and strong people management skills. Ideal candidates will have operational management experience in a visitor attraction. The position offers a salary of £39,243 per annum, along with a competitive benefits package including flexible working and personal development opportunities.