Operations Manager

English Heritage Ltd; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent heritage charity is seeking an Operations Manager for Kenwood House in London. In this full-time, permanent position, you will lead a diverse team to create a memorable visitor experience while ensuring the property's financial sustainability. The role requires proven leadership abilities, effective communication, and experience managing both staff and budgets. This is an excellent opportunity to impact a historic site enjoyed by many. Competitive salary and generous benefits included.

Benefits

25 days' holiday plus bank holidays

Matched pension contributions up to 10%

Flexible hours

Career progression opportunities

Discounts in shops and cafes

Enhanced maternity/paternity leave

Qualifications

• Proven experience of leading and managing a large and diverse team.
• Experience in achieving revenue targets and controlling costs.
• Ability to work collaboratively and foster mutual respect.

Responsibilities

• Lead property to deliver an inspirational visitor experience.
• Achieve agreed budgets to ensure financial sustainability.
• Maintain consistent standards of visitor experience and property management.

Skills

Leadership skills

Team management

Budget management

Effective communication

Education

Leadership/management training at senior level

Job description

Overview

Title Kenwood Operations Manager

Location Kenwood House, Hampstead, London, NW3 7JR

Salary £33,858 .p.a. / 36hrs per week / permanent

Job type Permanent

Ref 16328

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for an Operations Manager to join our team at Kenwood. The role is full time and permanent working 36 hours per week.

The Benefits

• Salary £33,858 .p.a.
• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

This is a great opportunity for someone to make a great impact at Kenwood. On the edge of Hampstead Heath and surrounded by tranquil landscaped gardens, Kenwood is one of London's hidden gems. It is free for everyone and enjoyed by c.1m visitors a year. Around 100,000 of those visitors enter the house to admire the breath-taking interiors and stunning world-class art collection, which includes important works by Rembrandt and Vermeer. There are three shops, two food and beverage outlets and the site also hosts an extensive event and venue hire programme.

Responsibilities

As Operations Manager, you will lead your property to deliver an inspirational visitor experience that involves staff and volunteers and is financially sustainable through the achievement of agreed budgets.

• Proven experience of leading and managing a large and diverse team in the delivery of consistent standards of visitor experience and property management.
• Proven experience in achieving revenue targets through a number of revenue streams, whilst controlling costs to achieve a budgeted operating surplus.
• Experience of co-ordinating differing ideas and priorities for the common good, creating a culture of mutual respect and understanding and ability to work together to achieve a common vision.
• Experience of communicating effectively and persuasively with a wide range of people.
• Leadership/management training at senior level and other training that enables effective management in a visitor-facing environment e.g. health and safety for managers, train the trainer.

Interviews

Interviews are planned for Monday 2nd March at Kenwood House.

Contact

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Simon Cranmer, at [e-mail]. No agencies please.

Find out more

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

You will need to refer to the following documents when completing your application.