Business Travel Apprentice

GRAY DAWES GROUP; Colchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

We are currently recruiting for a Business Travel Apprentice to join Gray Dawes as part of our expanding Operations Team. We will train you as apart of your apprenticeship to ensure you are able to respond to enquiries from our clients to offer them the best possible service.

• Handle enquiries and reservations
  from clients, ensuring that they are
  responded to according to the client
  company’s travel policy.
  • Offer advice and options, where
  appropriate, for each itinerary, including
  the most cost-effective means of travel.
  • Give clients accurate information
  pertaining to their planned itinerary
  including visa and passport information.
  • Carry out full research for each client to
  ensure that the best possible service is
  provided and that each client can make
  a well-informed decision.
  • Offer ancillary services to clients such as
  car hire, hotels, private car transfers,
  parking etc.
  • Confirm all booking information – fares;
  itineraries; e-ticket details; changes –
  within specified deadlines.
• Build and update travelers’ profiles so that
  their needs and requirements can be met
  as accurately as possible (offline).
  • Be familiar with Gray Dawes preferred
  suppliers and to offer these when
  appropriate, for Example Lime, E-Global.
  • Ensure that the profile and booking systems
  are 100% accurate and up to date all the
  time.
  • Ensure that all tickets are issued within
  specified deadlines.
  • Arranging hotel billbacks.
  • Rail refunds and enquiries
  • Be mindful of and flag any potential fraud
  risks.
• Some customer service experience in a customer facing role would be an advantage.
• Able to work to strict deadlines
• Able to work as part of a team
• Understand the importance of accuracy

Skills & Knowledge

• Verbal reasoning skills
• Good written communication
  skills

Qualities

• Focus on accuracy
• Eager to learn
• Team player
• Personable

Other Requirements

• Able to work between hours of 8am – 6pm – on a rota basis
• Able to attend out-of-hours training/presentations

Other Accountabilities

• Put customers first and deliver the best
  possible service at all times.
  • Adhere to all relevant policies, operating
  procedures and standards at all times.
  • Attend staff meetings and training sessions
  as required.
  • Always work with due care and attention
  to ensure the personal safety of yourself
  and others.
  • Carry out any other role or task that is
  commensurate with the spirit and purpose
  of this job description.

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