Business Travel Consultant

GRAY DAWES GROUP; Manchester; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading travel consultancy located in the United Kingdom is seeking an experienced Business Travel Consultant. The ideal candidate will be fluent in French and German, with Dutch knowledge being an advantage. This position operates on a hybrid working pattern post-probation period. As part of the role, you will handle client inquiries, manage travel documentation, and provide tailored travel options. Candidates should possess strong customer service skills and time management abilities.

Qualifications

• Experience in business travel consulting.
• Strong communication skills to manage client inquiries.
• Ability to process e-tickets and travel documentation accurately.

Responsibilities

• Handle enquiries and reservations from clients based on travel policy.
• Provide advice on cost-effective travel options for clients.
• Conduct comprehensive research for client itineraries.

Skills

Fluent in French

Fluent in German

Knowledge of Dutch

Customer service skills

Time management

Job description

We are currently recruiting for an experienced Business Travel Consultant to join our expanding operations team. For this role we are looking for a French/German speaker and Dutch knowledge would be advantageous. This role is ideally based on a hybrid working pattern (3 days in the office and 2 days at home) after an initial probationary/training period.

UK – Manchester, Colchester, Leamington Spa, London, or Edinburgh

• Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
• Process E tickets and other required travel documentation in accordance with client profiles.
• Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
• Give clients accurate information pertaining to their planned itinerary.
• Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
• Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
• Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
• Put customers first and deliver the best possible service at all times.
• Adhere to all relevant policies, operating procedures and standards at all times.
• Attend staff meetings and training sessions as required.
• Always work with due care and attention to ensure the personal safety of yourself and others.
• Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
• Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
• Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global.
• Ensure that the profile and booking systems are 100% accurate and up to date all the time.
• Monitor and Action personal and Team Queues
• Ensure that all tickets are issued within specified deadlines.
• Calculate and process refunds within 24 hours of a cancellation.
• Arranging hotel billbacks.
• Rail refunds and enquiries
• Give training, advice and support to new members of staff.

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