Global Service Desk Director

Computacenter Holding GmbH; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading IT managed service provider in Greater London is seeking a Customer Experience Director to oversee the Service Desk function. In this role, you will manage daily operations, enhance service delivery, and foster a high-performance culture among team members. The ideal candidate has a background in IT service management, strong leadership skills, and a bachelor's degree in IT or a related field. This position offers a chance to impact service quality significantly in a dynamic environment.

Benefits

Inclusive culture

Equal opportunities employer

Disability confident employer

Qualifications

• 5+ years of experience managing large teams in an IT environment.
• Proven experience in a leadership role within an IT managed service company.
• Strong knowledge of ITIL frameworks and processes.
• Experience managing geographically dispersed teams.

Responsibilities

• Oversee day-to-day operations of the Service Desk team.
• Ensure service levels are met or exceeded.
• Develop and manage the Service Desk's budget.
• Enhance Service Desk capabilities using best practices.

Skills

Leadership

Communication

Problem-solving

IT Service Management

Team Management

Education

Bachelor’s degree in information technology or Computer Science

Job description

A leading IT managed service provider in Greater London is seeking a Customer Experience Director to oversee the Service Desk function. In this role, you will manage daily operations, enhance service delivery, and foster a high-performance culture among team members. The ideal candidate has a background in IT service management, strong leadership skills, and a bachelor's degree in IT or a related field. This position offers a chance to impact service quality significantly in a dynamic environment.