Cloud Service Desk Lead: Incident Excellence & Automation

Iomart Group; United Kingdom; On-site; GBP 55,000 - GBP 75,000; Full time

Job summary

A leading technology services provider in the United Kingdom is seeking an experienced Team Manager to oversee its Cloud Service Desk operations. The successful candidate will ensure high-quality support, manage service desk performance, and foster a culture of technical excellence. With over 5 years of IT support experience and proven leadership skills, the ideal applicant will thrive in a customer-focused environment. Competitive salary and comprehensive benefits package offered.

Benefits

Competitive Salary + Benefits

Qualifications

• 5+ years of experience in IT support or service desk roles.
• Proven track record in managing incident, problem, and change management processes.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee day-to-day operations of the service desk.
• Develop and maintain service desk processes and documentation.
• Lead and mentor service desk staff.

Skills

IT support experience

Leadership skills

Customer service focus

Analytical skills

Education

ITIL v4 Certification

ILM Level 5

Tools

Ticketing systems

Microsoft Azure

Job description

A leading technology services provider in the United Kingdom is seeking an experienced Team Manager to oversee its Cloud Service Desk operations. The successful candidate will ensure high-quality support, manage service desk performance, and foster a culture of technical excellence. With over 5 years of IT support experience and proven leadership skills, the ideal applicant will thrive in a customer-focused environment. Competitive salary and comprehensive benefits package offered.