Agency Technician

AXA Insurance Plc; Bolton; Hybrid; GBP 26,000; Full time

Job summary

A major insurance provider is seeking an Agency Team Member in Bolton, England. The role includes processing broker appointments, maintaining quality control, and building relationships with customers. Candidates should have excellent communication skills and experience in administration. The position offers a competitive salary up to £25,600, performance bonuses, and solid benefits such as a contributory pension scheme and private medical cover. This role promotes a hybrid working model, balancing time between home and office.

Benefits

Competitive annual salary

Annual company and performance-based bonus

Contributory pension scheme

Life Assurance

Private medical cover

25 days annual leave plus Bank Holidays

Opportunity to buy/sell additional leave

Wellbeing services

Employee discounts

Qualifications

• Excellent written and oral communication skills engaging with business and brokers.
• Proven experience in a professional service’s administrative role.
• Ability to work autonomously and collaboratively within a team.
• Strong organizational and time management abilities.
• Strong attention to detail; quality checking work.
• Good knowledge of Microsoft and commonly used software.

Responsibilities

• Processing new broker appointments and maintaining records.
• Performing quality and audit checks.
• Managing workflow in line with broker processes.
• Building relationships with internal and external customers.
• Contributing to broker key priorities.

Skills

Excellent written and oral communication skills

Proven experience in professional service administration

Strong organizational and time management abilities

Strong attention to detail

Knowledge of Microsoft Office Suite

Job description

Description

A fantastic opportunity has arisen to join the Agency Team. We are seeking a detail orientated person to become part of the team as an Agency Team Member who can step through our processes to ensure we meet the needs of our internal and external customers, support our offshore team members and meet quality assurance standards. The Agency Technician is a key role reporting to the Agency Team Leader. You’ll be responsible for performing the day-to-day processing activity of the core UK processes and act as a referral point for our offshore team members to ensure all Broker processes and systems meet the requirements of the wider business and regulatory bodies.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You\'ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• Processing new broker appointments in line with regulatory requirements and broker controls.
• Maintaining adequate broker records in line with regulatory requirements.
• Performing appropriate quality and audit checks against agreed broker processes, protocols and IFC controls.
• Support and maintain e-administration links to brokers (eServe, IMarket, eSettlement, Connect etc).
• Control and maintain the AXAI Covernote system in line with broker controls.
• Become a technical expert to oversee activities performed to ensure delivery of agreed service standards in line with best practise procedures.
• Manage workflow in line with broker processes and to agreed SLA’s.
• Build and maintain effective relationships with internal and external customers, ensuring excellent service is delivered whilst providing training and support.
• Contribution to delivery of Broker/COO key priorities through personal alignment to agreed specific actions.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Excellent written and oral communication skills engaging with all areas of the business and brokers whilst also supporting our India function.
• Proven experience in a professional service’s administrative role.
• Ability to work autonomously and collaboratively within a team.
• Strong organisational and time management abilities working on caseloads and to agreed SLA’s to meet the needs of the end customer.
• Strong attention to detail; sense and quality checking work and the work of others.
• Good knowledge of Microsoft and other commonly used software, PowerPoint, Word, Excel.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £25,600 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.