Communications Developer

AXA Insurance Plc; Tunbridge Wells; Hybrid; GBP 38,000 - GBP 45,000; Full time

Job summary

A leading insurance company in the UK is seeking a Communications Developer to enhance customer engagement through effective communications. The role involves technical development, testing processes, and collaborating with various stakeholders. Candidates should possess experience in coding for customer communications and familiarity with platforms like Salesforce Marketing Cloud. The position offers a competitive salary up to £45,000, hybrid work flexibility, and a comprehensive benefits package including a contributory pension scheme and private medical cover.

Benefits

Competitive annual salary

Contributory pension scheme

Life Assurance

Private medical cover

25 days annual leave

AXA employee discounts

Qualifications

• Experience in technical development of customer communications and emails.
• Familiarity with communications management platforms.
• Ability to work in an agile environment.

Responsibilities

• Create and amend communications reflecting the brand voice.
• Partner with stakeholders to translate business rules into templates.
• Implement testing processes and technical documentation.

Skills

Technical development experience

Understanding of dynamic content/logic

Strong relationship building skills

Attention to detail

Tools

XML

JSON

HTML

SQL

Salesforce Marketing Cloud

HP Opentext

Job description

Description

As a Communications Developer, you’ll shape how we engage customers and colleagues through clear, compelling, and compliant communications. You’ll create, develop, and amend communications and templates that reflect our brand voice across channels. You’ll apply careful testing, technical documentation, and version control to ensure that every message is accurate, scalable, and easy to maintain.

This is an exciting time to join us as we implement new solutions and capabilities across a range of communications platforms, including Smartcomms/Thunderhead and Salesforce Marketing Cloud. You’ll partner with stakeholders across marketing, customer experience, product, data, and compliance to translate business rules into reusable templates and dynamic content.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• Communication Development including configuration, creation, testing and analysis.
• Develop new communications and amend existing communications.
• Implement robust test process and technical documentation, obtaining sign-off for the work undertaken.
• Assist with the management and timely resolution of requests, including responding to incidents and regulatory requirements.
• Work on designated projects as a communications production expert, representing the Customer Experience, Marketing and Operations team.
• Take an adaptable approach to delivery, being a key point of contact for addressing issues and supporting escalations.
• Nurture excellent cross supplier, departmental, company and group relationships to ensure effective delivery.
• Mitigate delivery risk and undertake communications configuration through scenario planning, risk mitigation and contingency plans.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Experience in technical development (including coding) of documents, customer communications and emails including processes and fulfilment
• An appreciation of how dynamic content/logic works
• XML/JSON and HTML knowledge would be desirable
• Experience in following business process, QA and UAT, and working in agile environment
• Experience with or a willingness to learn other communications management platforms, eg, Salesforce Marketing Cloud, HP Opentext
• Strong relationship building and communications skills
• Pragmatic and logical thinker with a passion for detail
• SQL knowledge would be beneficial

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £45,000
• Annual company & performance-based
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

#LI-Hybrid #FeelgoodHealth

Who we are:

At AXA Health, we’re passionate about helping our members to put their health first, whether that’s individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there’s a problem, our members can be confident we’ll guide them, every step of the way.