Evening Customer Support & Response Coordinator

OCU Group; Seacroft; On-site; GBP 27,000; Full time

Job summary

A prominent infrastructure engineering firm in Seacroft is seeking a Response Coordinator to join their team. This role involves handling customer inquiries, resolving issues, and ensuring satisfaction. Candidates should possess excellent communication skills and the ability to manage multiple tasks effectively. The position requires working shifts, including weekends and holidays. Join a team committed to collaboration, innovation, and delivering exceptional service in a growing company.

Qualifications

• Previous experience in a call centre or customer service role.
• Excellent verbal and written communication skills.
• Ability to empathise with customers and resolve issues effectively.

Responsibilities

• Answer inbound calls/emails and respond to customer inquiries.
• Identify and assess customers' needs to achieve satisfaction.
• Record details of customer interactions and complaints.

Skills

Excellent communication skills

Strong active listening skills

Ability to multi-task

Proficiency in MS Office

Experience in customer service

Ability to work under pressure

Tools

CRM software

Job description

A prominent infrastructure engineering firm in Seacroft is seeking a Response Coordinator to join their team. This role involves handling customer inquiries, resolving issues, and ensuring satisfaction. Candidates should possess excellent communication skills and the ability to manage multiple tasks effectively. The position requires working shifts, including weekends and holidays. Join a team committed to collaboration, innovation, and delivering exceptional service in a growing company.