Customer Service Coordinator

Shawmanagement; Wakefield; On-site; GBP 28,000 - GBP 32,000; Full time

Job summary

A leading service provider in the United Kingdom seeks an experienced Service Coordinator in Wakefield. In this mission-critical role, you will manage urgent and planned projects, ensuring timely execution and maintaining high standards of customer care. The ideal candidate will have proven experience in project coordination, strong organisational skills, and the ability to thrive in a reactive environment. This position offers a salary between £28,000 and £32,000, with a focus on delivering excellence in a 24/7 service context.

Qualifications

• Proven experience in reactive and planned project coordination.
• Strong organisational skills and commercial acumen.
• A natural instinct for customer care.

Responsibilities

• Schedule urgent and planned works.
• Be the first point of contact for clients.
• Manage strict deadlines and high expectations.
• Work with purchasing and sales teams.
• Ensure projects are completed on time.
• Handle credit checks and subcontractor management.
• Constantly reschedule resources to meet priorities.
• Deliver smooth project execution.
• Service Repair Coordination.
• PPM Coordination.
• Clear client communication.
• Protect and enhance profit margins.

Skills

Project coordination

Strong organisational skills

Customer care instinct

Commercial awareness

Job description

Overview

Service Coordinator

Hours: Monday to Friday, 08:00 – 17:00
Location: Wakefield, WF2
£28,000 - £32,000

This is not just a job — it\'s a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist.

We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front.

There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations.

Responsibilities

• Schedule urgent and planned works
• Be the first point of contact for clients — professional, positive, and proactive
• Manage strict deadlines, tight budgets, and high expectations
• Work closely with purchasing and sales teams — we are one team, one goal
• Ensure site surveys, quotations, and installations are completed on time
• Handle credit checks, supplier coordination, and subcontractor management
• Constantly reschedule resources to meet shifting priorities
• Deliver smooth project execution from start to finish
• Service Repair Coordination: Reactive scheduling, urgent client support, engineer dispatch
• PPM Coordination: Planned maintenance, quoting, supplier liaison, profitability tracking
• Client Communication: Clear, confident, and always positive
• Commercial Awareness: Protecting and enhancing margin on every transaction

Experience Required

• Proven experience in reactive and planned project coordination
• Strong organisational skills and commercial acumen
• A natural instinct for customer care
• Those who have held jobs such as, Service Coordinator / Engineering Coordinator / Engineering Scheduler / Service Scheduler / Maintenance Coordinator / Maintenance Scheduler / Field Service Coordinator / Field Engineer Scheduler / Service Delivery Coordinator / Contract Coordinator and similar

Ready to lead, deliver, and make a difference?
Apply now and become part of a company where every second counts and every action matters.

If you have any further questions, please contact Shannon Clough at Interaction Leeds on 0113 866 2042 /

INDLEE

LNKD1_UKTJ