Group Information Technology Manager

MetaCompliance Ltd; Derry/Londonderry; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading IT solutions provider in the UK is looking for an IT Manager to oversee operations across six European offices. This hybrid role requires managing the IT support team, ensuring the security of IT systems, and implementing best practices for IT compliance. The ideal candidate should have strong technical skills in Microsoft 365 and Azure AD and proven experience in a multi-site environment. The position offers comprehensive benefits, including generous annual leave, pension contributions, and private medical insurance.

Benefits

25-day annual leave allowance

Pension contribution up to 8%

Private medical insurance

Qualifications

• Experience managing IT operations in a multi-site environment of 150+ users.
• Strong technical skills in Microsoft 365, Azure AD, networking, and endpoint management.
• Hands-on experience with IT service desk and ticketing processes.

Responsibilities

• Manage IT support team ensuring high-quality service and issue resolution.
• Act as senior escalation point for complex technical incidents.
• Administer Microsoft 365, Azure AD, and related ecosystems.

Skills

Microsoft 365

Azure AD

Networking

Endpoint management

Windows/Mac troubleshooting

ITIL processes

Communication

People management

Education

Bachelor’s degree in Information Technology or Computer Science

ITIL certification

Job description

Overview

This hybrid IT Manager role requires a 3x per week presence at our Northern Ireland HQ in Derry/Londonderry. You will lead IT operations across six European offices, supporting approximately 270 employees.

Responsibilities

• Manage and lead the IT support team, including in‑house staff and outsourced partners, ensuring high‑quality service and timely issue resolution.
• Act as senior escalation point for complex technical and security incidents across networks, audio‑visual systems, servers, end‑user devices, and collaboration tools.
• Administer Microsoft 365, Azure AD, Intune and related Microsoft ecosystems for user and device management, including onboarding, off‑boarding and device provisioning.
• Maintain asset management across all offices and implement endpoint protection, patch management, and backup procedures.
• Advise and implement IT security best practices to protect employees and customers, supporting ISO 27001, GDPR, and Cyber Essentials Plus compliance.
• Define and own the 12‑month IT roadmap, managing budgets, hardware refreshes, office network upgrades, system rollouts, and vendor relationships.
• Provide training and guidance to staff, documenting IT processes and enhancing knowledge sharing.
• Travel occasionally to European offices to support local IT operations.

Qualifications

• Proven experience managing IT operations in a multi‑site environment of 150+ users.
• Strong technical skills in Microsoft 365, Azure AD, networking, endpoint management, and Windows/Mac device troubleshooting.
• Hands‑on experience with IT service desk, ticketing, and ITIL processes.
• Knowledge of IT security practices and compliance frameworks (ISO 27001, GDPR, Cyber Essentials).
• Excellent communication, people management, and ability to balance hands‑on support with team leadership.
• Desired: Bachelor’s degree in Information Technology, Computer Science, or equivalent; ITIL certification; additional Microsoft, CompTIA, or Cisco certifications.

Benefits & Compensation

Our UK/ROI employees receive an initial 25‑day annual leave allowance (increases to 26 after 6 months and 27 after 2 years), four recharge days, 10 bank holidays, a pension contribution up to 8 %, private medical insurance, AIG wellness access, and enhanced maternity & paternity leave. Hybrid and remote working options are available, along with two full company socials per year.

Equal Employment Opportunity Statement

MetaCompliance Ltd wishes to ensure equal opportunity to all applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age…