Store Operations Lead - Convenience & Customer Experience

Sainsbury's Supermarkets Ltd; Larbert; On-site; GBP 30,000 - GBP 36,000; Full time

Job summary

A leading UK retailer is seeking a Customer and Trading Manager for their Kinnaird Village Local Store in Larbert. The successful candidate will oversee daily store operations, drive team performance, and deliver exceptional customer service. Responsibilities include managing a small team, performance management, and ensuring that store operations run efficiently. This role offers a competitive salary and a range of benefits in a dynamic retail environment.

Benefits

10% discount after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching contributions

Wellbeing support services

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience leading teams in a fast-paced environment.
• Proven ability to manage performance and disciplinary actions.
• Track record of meeting or exceeding performance indicators.

Responsibilities

• Oversee daily operations to ensure store runs smoothly.
• Responsible for the performance of a small team.
• Manage scheduling and performance issues among staff.

Skills

Line management responsibilities

Brilliant customer service

Operational leadership skills

KPI delivery

Employee relations management

Job description

A leading UK retailer is seeking a Customer and Trading Manager for their Kinnaird Village Local Store in Larbert. The successful candidate will oversee daily store operations, drive team performance, and deliver exceptional customer service. Responsibilities include managing a small team, performance management, and ensuring that store operations run efficiently. This role offers a competitive salary and a range of benefits in a dynamic retail environment.