Store Operations Lead – Convenience

Sainsbury's Supermarkets Ltd; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading UK retailer seeks a Customer and Trading Manager for their Clapham Junction store. The role involves managing daily operations, leading a team, and ensuring exceptional customer service. Candidates must have prior line management experience and a track record in delivering KPIs. Benefits include a generous salary based on experience, discount perks, and various wellbeing initiatives to support a fulfilling work environment.

Benefits

10% discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching scheme

Share scheme investment

Wellbeing support

Cycle to Work scheme

Special offers on memberships and more

Qualifications

• Proven experience in managing line staff in a high-paced environment.
• Success in delivering customer service through team coaching.
• Track record of meeting KPIs and operational excellence.

Responsibilities

• Manage daily store operations and uphold service standards.
• Lead a team and ensure all tasks are completed efficiently.
• Handle all aspects of employee relations and scheduling.

Skills

Line management experience

Customer service excellence

KPI performance delivery

Employee relations management

Operational leadership

Job description

A leading UK retailer seeks a Customer and Trading Manager for their Clapham Junction store. The role involves managing daily operations, leading a team, and ensuring exceptional customer service. Candidates must have prior line management experience and a track record in delivering KPIs. Benefits include a generous salary based on experience, discount perks, and various wellbeing initiatives to support a fulfilling work environment.