Second-Line IT Service Desk Technician – Remote & Onsite

Colchester Institute Enterprises Limited; Colchester; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A regional provider of education and training is seeking a Service Desk Technician - Second Line to deliver first and second line user support. The role involves managing service requests, creating user accounts, and troubleshooting hardware and software issues. Ideal candidates will have experience with IT Service Management tools and customer service. This is a full-time position at the Colchester site, offering a supportive work environment focused on professional development.

Qualifications

• Experience in a customer service role.
• Knowledge of working with an IT Service Management tool.
• Current service desk experience.

Responsibilities

• Provide timely first and second line support to users.
• Log and manage incidents and service requests accurately.
• Create and maintain user accounts in line with security policies.
• Install and troubleshoot desktops and mobile devices.
• Deliver professional, customer-focused service.

Skills

IT Service Management tool

Service desk experience

Customer service

M365 environments

Education

BTEC level 2 or CompTIA A+ core 1 & 2

Job description

A regional provider of education and training is seeking a Service Desk Technician - Second Line to deliver first and second line user support. The role involves managing service requests, creating user accounts, and troubleshooting hardware and software issues. Ideal candidates will have experience with IT Service Management tools and customer service. This is a full-time position at the Colchester site, offering a supportive work environment focused on professional development.