Senior Service Desk Analyst II On-site Support & Incidents

Fanatics Inc; Greater London; On-site; GBP 29,000 - GBP 47,000; Full time

Job summary

A leading global digital sports platform is seeking a Service Desk Analyst II to join their support team in London. The role involves providing end-user hardware and software support, assisting in onboarding activities, and maintaining documentation. Candidates should have 4-5 years of experience in technical support and excellent communication skills. This is an on-site position, five days a week, with a competitive salary range of £29,260-£46,200 per year.

Qualifications

• 4-5 years of relevant experience providing technical support.
• Experience supporting P1 Major Incidents is essential.
• Familiarity with ITSM processes is preferred.

Responsibilities

• Provide technical support to internal users and partners.
• Respond to user inquiries via various support channels.
• Assist with onboarding and documentation processes.

Skills

Technical support

Communication skills

Problem-solving

User management

Detail-oriented

Education

HDI Support Center Analyst Certification

HDI Desktop Advanced Support Technician Certification

Tools

Okta

Jira

Slack

Confluence

Chrome OS

Job description

A leading global digital sports platform is seeking a Service Desk Analyst II to join their support team in London. The role involves providing end-user hardware and software support, assisting in onboarding activities, and maintaining documentation. Candidates should have 4-5 years of experience in technical support and excellent communication skills. This is an on-site position, five days a week, with a competitive salary range of £29,260-£46,200 per year.