Senior Customer Service Lead – Aerospace (SAP)

Attewell; England; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A growing aerospace manufacturing company in the UK is seeking a Customer Service Executive to oversee customer relations and a small team. The ideal candidate will have at least five years of experience in a customer-facing role, preferably in aerospace. Responsibilities include managing customer orderbooks, leading contract reviews, and enhancing customer satisfaction. The role offers a full-time schedule with competitive salary and benefits, including health insurance and flexible working conditions.

Benefits

23 days annual leave plus paid bank holidays

Group Critical Health Insurance

Eligible for bonus based on company performance

Attractive enhanced maternity/paternity benefits

Qualifications

• Minimum of 5 years experience in a customer-facing role.
• Strong track record in developing customer relationships.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Manage customer service representatives and orderbook management.
• Deliver sales order approvals and contract reviews.
• Lead scorecard improvement for key customers.

Skills

Customer relationship management

Analytical skills

Communication skills

Proficient in MS Excel

Experience with ERP systems

Tools

SAP

Job description

A growing aerospace manufacturing company in the UK is seeking a Customer Service Executive to oversee customer relations and a small team. The ideal candidate will have at least five years of experience in a customer-facing role, preferably in aerospace. Responsibilities include managing customer orderbooks, leading contract reviews, and enhancing customer satisfaction. The role offers a full-time schedule with competitive salary and benefits, including health insurance and flexible working conditions.