Customer Service & Operations Leader - Aerospace

Porvair Filtration Group; Fareham; On-site; GBP 50,000 - GBP 60,000; Full time

Job summary

A leading filtration solutions provider located in Fareham is seeking a Customer Services Manager to lead the customer service function, ensuring safety, compliance, and performance management. This role involves monitoring customer satisfaction and facilitating training and development for team members. Candidates should have relevant experience in a regulated environment and be capable of motivating teams to optimize business performance. The role offers a competitive salary of up to £60K per annum based on experience.

Qualifications

• Relevant experience leading high performing work teams in a regulated environment.
• Ability to motivate teams and lead change at all levels of the organization.
• Experience in aerospace manufacturing or equivalent regulated industry is preferred.

Responsibilities

• Lead and manage the customer service function.
• Ensure compliance with health, safety, and environmental policies.
• Monitor customer satisfaction and drive optimized business performance.

Skills

Leadership

Team Development

Performance Management

Data Management

Customer Engagement

Education

Degree or equivalent in Business, Management, Engineering or related discipline

Level 3 Diploma in Customer Service (City & Guilds/RQF)

Lean Six Sigma Yellow Belt

Tools

MS Office – 365

ERP systems (e.g. SYSPRO)

CRM systems

Job description

A leading filtration solutions provider located in Fareham is seeking a Customer Services Manager to lead the customer service function, ensuring safety, compliance, and performance management. This role involves monitoring customer satisfaction and facilitating training and development for team members. Candidates should have relevant experience in a regulated environment and be capable of motivating teams to optimize business performance. The role offers a competitive salary of up to £60K per annum based on experience.