Client Services Manager for FinTech & Recoveries

Qualco UK Limited; Weybridge; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A technology company in the financial services sector is seeking a Client Services Manager to lead client relationships and a team within the Collections & Recoveries domain. This full-time role involves ensuring client satisfaction, team management, and strategic development to enhance service delivery. The ideal candidate possesses strong problem-solving skills, excellent communication capabilities, and a positive attitude, ideally with experience in the industry. The role offers a dynamic work environment focused on empowerment and performance improvement.

Benefits

Private health care

Annual performance-related bonus

25 days annual leave

Life Insurance

Pension scheme

Qualifications

• Excellent problem-solving and strategic thinking.
• Ability to communicate clearly and accurately, at all levels.
• Strong planning and organisational skills with keen attention to detail.

Responsibilities

• Recruit, train, motivate, and supervise client service representatives.
• Act as a primary point of contact and build strong client relationships.
• Develop strategies to enhance customer satisfaction and retention.
• Investigate complex client complaints and resolve escalations.
• Oversee daily operations and ensure compliance.

Skills

Problem-solving

Strategic thinking

Communication

Relationship building

Team leadership

Organizational skills

Tools

Microsoft Office

Job description

A technology company in the financial services sector is seeking a Client Services Manager to lead client relationships and a team within the Collections & Recoveries domain. This full-time role involves ensuring client satisfaction, team management, and strategic development to enhance service delivery. The ideal candidate possesses strong problem-solving skills, excellent communication capabilities, and a positive attitude, ideally with experience in the industry. The role offers a dynamic work environment focused on empowerment and performance improvement.