Head of Collections & Recoveries — Fintech AI

Dubizzle Limited; Greater London; Hybrid; GBP 100,000 - GBP 120,000; Full time

Job summary

A leading car finance company in London seeks a sharp, structured operator to own and scale collections. The role involves designing strategies, optimising recoveries, and ensuring customer support during arrears. With 8+ years in fintech or digital consumer environments, the candidate should demonstrate leadership and a customer-centric mindset. The position offers a competitive salary range of £100-£120k and provides a hybrid work environment in Primrose Hill, London.

Benefits

Competitive salary

Hybrid working model

Culture of trust and ownership

Qualifications

• 8 years+ experience in a high-ownership role in a fintech, digital consumer business, or AI company.
• Proven leadership ability to build, inspire, and scale a high-performing team.
• Solid foundation in product, data, and AI.

Responsibilities

• Designing and owning the end-to-end collections and recoveries strategy.
• Building scalable processes and playbooks for operational efficiency.
• Driving repayment performance and optimising recovery strategies.

Skills

Data analysis

Performance management

Leadership

Customer-centric mindset

Operational strategy

Job description

A leading car finance company in London seeks a sharp, structured operator to own and scale collections. The role involves designing strategies, optimising recoveries, and ensuring customer support during arrears. With 8+ years in fintech or digital consumer environments, the candidate should demonstrate leadership and a customer-centric mindset. The position offers a competitive salary range of £100-£120k and provides a hybrid work environment in Primrose Hill, London.