Technical Claims Handler Motor

MPL Claims Limited; Colchester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A UK-based claims management company is seeking a Technical Claims Handler to manage a portfolio of motor claims. The role requires previous experience in motor claims handling and strong analytical skills to ensure fair outcomes. You will communicate with various stakeholders and maintain relationships through high-quality service. This position offers additional annual leave, wellbeing perks, and professional development opportunities.

Benefits

Additional annual leave

Private medical insurance

Health cash back plan

Free parking

Qualifications

• Previous experience in motor claims handling is essential.
• Strong analytical and problem-solving skills with great attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Manage a dedicated caseload of motor claims.
• Communicate with customers, insurers, suppliers, and partners.
• Analyse and interpret information relevant to each claim.

Skills

Motor claims handling

Analytical skills

Problem-solving

Verbal communication

Written communication

Customer service

Job description

Address: Office Based, Colchester CO1 1TG

Job Hours: Full-Time

Date Added: 10/01/2025

About the Role

We’re looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You’ll play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client-specific processes.

This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.

What You’ll Be Doing

• Manage a dedicated caseload of motor claims, including technical referrals and escalations.
• Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
• Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
• Stay up to date with relevant legislation and industry best practices.
• Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
• Support with coaching and training of team members when required.
• Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
• Build and maintain strong client relationships through consistent, high-quality service.

What We’re Looking For

• Previous experience in motor claims handling is essential
• Exposure to repair, credit hire, and total loss cases.
• Strong analytical and problem-solving skills with great attention to detail.
• Excellent verbal and written communication skills.
• A customer-first mindset and a genuine passion for delivering outstanding service.
• Positive, proactive attitude with the ability to adapt and work well under pressure.
• Experience dealing with complaints.

What We Offer

• Additional annual leave with service, plus additional paid day leave for your birthday.
• Wellbeing packaged including free PT sessions, private medical insurance & health cash back plan.
• Professional qualifications along with continual professional development.
• Free parking, pension, full time hours of 35 hours a week.

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