Customer Service Adviser- Motor Claims

Direct Line Group; Glasgow; Hybrid; GBP 24,000 - GBP 29,000; Full time

Job summary

Join a forward-thinking company as a Motor Claims Advisor, where you'll play a vital role in providing exceptional customer service. This position offers a starting salary of £24,570, with opportunities for growth and development. You'll handle customer inquiries, manage claims, and work in a collaborative environment that values innovation and teamwork. Enjoy a range of benefits, including generous holiday allowances, insurance discounts, and flexible working options. If you're passionate about helping others and eager to develop your skills, this is the perfect opportunity for you.

Benefits

50% off home, motor, and pet insurance

Free travel cover

Optional health and dental insurance

Generous holiday allowance

Share scheme

Discounts and cashback

Development opportunities

Flexible benefits

Wellbeing programs

Qualifications

• Ability to thrive in a fast-paced environment managing multiple tasks.
• Commitment to excellent customer service and high-quality work.

Responsibilities

• Handling customer and supplier calls, addressing queries and providing support.
• Managing the claims process and making liability decisions.

Skills

Customer Service

IT Skills

Teamwork

Proactivity

Tools

Microsoft Outlook

Microsoft Word

Job description

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Motor Claims Advisor – Starting salary of £24,570 (dependent on skills and experience) plus benefits.

DLG is evolving, embracing new opportunities, with a focus on customer-centricity. Join us to develop your skills and reach your potential.

Standard contracts are 37.5 hours/week, with shift hours as follows:

• Monday to Friday: 08:00 – 21:00
• Saturday: 09:00 – 17:00
• Sunday: 10:00 – 17:00

Role responsibilities include:

Handling customer and supplier calls, addressing queries, providing empathetic support, making liability decisions, setting expectations, and managing the claims process. Opportunities to own the full claims process as the role evolves.

Grow with us and shape your future!

Requirements:

• Ability to thrive in a fast-paced environment, managing multiple tasks.
• Proactive team player eager to learn and support colleagues.
• Commitment to excellent customer service and high-quality work.
• Solid IT skills, experience with Microsoft Outlook and Word.
• Open to innovation and contributing ideas.
• Contact centre experience preferred.
• Driving license and UK driving experience beneficial but not essential.

Benefits include:

• 50% off home, motor, and pet insurance, plus free travel cover.
• Optional health and dental insurance.
• Generous holiday allowance.
• Share scheme, discounts, cashback, and development opportunities.

We support work-life balance through flexible benefits, hybrid working, and inclusive policies. We are committed to diversity and equal opportunity. Note: This role does not meet Skilled Worker visa criteria, so no sponsorship can be provided.

Life in Customer Service, Sales and Claims

Ensuring customers feel valued, understood, and supported throughout their journey, whether with home or motor plans.

Additional Benefits

Holidays: 22-30 days plus buy/sell options.

Pension: 9% contribution.

Income protection, life assurance, discounts, flexible benefits, parental leave, wellbeing programs, and more.

Employee Testimonials

Various quotes reflecting job satisfaction and role specifics.

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