Motor Claims Handlers

ENS Commercial; Basildon; On-site; GBP 26,000 - GBP 29,000; Full time

Job summary

A claims management company in Basildon is seeking an experienced Motor Claims Handler. In this full-time role, you will manage fire, theft, and damage claims, providing top-tier customer service throughout the claims process. Candidates should possess a solid background in motor claims handling, showcasing strong negotiation and customer service skills. The compensation ranges from £26,000 to £29,000 based on experience, coupled with in-house training and a pension plan.

Benefits

In-house training

Company Pension

Company events

On-site parking

Qualifications

• Working knowledge of motor claims handling including Credit Hire.
• Excellent customer service skills to deliver a professional service.
• Ability to work independently and complete allocated workflow.

Responsibilities

• Pro-actively manage fire, theft, and damage claims throughout the claim journey.
• Provide comprehensive advice and negotiate settlements for policyholders.
• Ensure compliance with regulatory requirements and support company values.

Skills

Motor claims handling

Excellent customer service

Numeracy and literacy

Ability to negotiate

Independent workflow management

Job description

Overview

Experienced Motor Claims Handlers required for long established claims management company. Great opportunity to join a friendly and professional team, office based in Basildon, Essex.

We are recruiting for experienced Motor Claims Handlers in Basildon, Essex. You will need to have experience in motor insurance claims processing, including fire theft and damage claims, third party claims, credit hire and/or indemnity. Full time permanent role, office based. If you are looking for a new challenge and have the skills we seek, then we can’t wait to hear from you.

Responsibilities

• Pro-actively manage, fire, theft, and damage claims, for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK.
• Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement.
• Manage claim cost, achieving economical settlement while ensuring the customer’s experience is excellent throughout the lifecycle of their claim.
• Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required.
• Provide an excellent level of customer service and empathy to our customers.
• Negotiate and adjust on third-party claims.
• Obtain relevant documentation / media for the assessment of the claim.
• Ensure compliance with all regulatory requirements such as Treating Customers Fairly.
• Support the company’s values and policies and work to the highest professional standards.

Qualifications / Skills

• Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk.
• A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.
• Excellent customer service skills to deliver a professional and compassionate service.
• A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing.
• The ability to work independently to manage and complete your allocated workflow.
• Adaptability to change and the willingness to pro-actively look for ways to improve what we do.
• A positive outlook, able to both self-motivate and promote collaborative working within your team.
• Excellent levels of numeracy and literacy.

What do you offer?

• In house training
• Company Pension
• Salary range £26,000 - £29,000 dependent on skills/experience

Location

This role is office based.

The role is permanent, full time, working 37.5 hours per week.

Normal working hours are 9am to 5pm Monday to Friday

Flexibility to work overtime is a plus.

• Company events
• Company pension
• On-site parking

How to apply

For further information apply today or contact Kim at ENS Commercial Recruitment #PERMSOUTH