Retail Advisor

BT Ireland; Newtownabbey; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading telecommunications company is seeking a Retail Advisor in Newtownabbey. The role involves helping customers connect during important moments, providing exceptional service, and meeting sales targets. No retail experience is necessary; instead, candidates should have resilience, adaptability, and a strong desire to succeed. Benefits include flexible working hours, performance-related pay, and comprehensive support for personal growth.

Benefits

24/7 Online GP access

Market-leading paid carer’s leave

Equal family leave

Massive discounts on products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Ability to stay calm under pressure.
• Drive to succeed and confidence in yourself.
• Quick adaptability to changing situations.

Responsibilities

• Help customers connect to key moments in their lives.
• Build genuine relationships with customers.
• Drive towards sales targets and provide exceptional service.

Skills

Customer focus

Adaptability

Communication skills

Resilience

Job description

# Retail AdvisorJob Req ID: 55537Posting Date: 4 Feb 2026Function: EE RetailUnit: ConsumerLocation: Newtownabbey (R197), Newtownabbey (N.I), United KingdomSalary: 25684.0##**Retail Guide****Working Hours – 22.5 and 30 hours per week, full flexibility over 4-5 days.****Location – Newtownabbey NI****£13.12 p/h plus 20% on target commission**##* **£13.12 per hour + on-target commission**– rewarding your performance and drive* **24/7 Online GP access**for you and your immediate family – because your wellbeing matters* **Market-leading paid carer’s leave**– supporting you when your loved ones need you most* **Equal family leave**– 18 weeks full pay and 8 weeks half pay for all new parents* **Massive discounts**on EE & BT products – saving you hundreds every year* **Career development support**– carve your own path with training and progression opportunities* **Season Ticket Travel Loan**– making your commute more affordable* **Volunteering days**– give back to your community with paid time off* **Optional Private Healthcare and Dental**– extra peace of mind for you and your family##At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.Resilience isn’t just a trait, it’s a superpower.Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.Adaptability is key.In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.At EE we aim to look after both our colleagues and our customers. As this role is regulated, anyone that applies will be subject to a bankruptcy and criminal record check. *This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks*