Customer Experience Assistant

East Ayrshire; Newmilns; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A community leisure trust is seeking a Customer Experience Assistant to contribute to excellent service delivery at the Newmilns Community Library. The position involves preparing and delivering various programs, engaging stakeholders, and promoting the trust's vision. Ideal applicants will demonstrate strong customer service skills and a commitment to community engagement. This is a full-time, temporary role lasting until June 2026, with pay ranging from £14.83 to £15.53 per hour.

Qualifications

• Experience in customer service roles is preferred.
• Ability to work collaboratively in a team environment.
• Commitment to continuous improvement and accountability.

Responsibilities

• Deliver customer service excellence across programs and events.
• Promote the values and vision of the Trust.
• Engage with community partners and stakeholders.

Skills

Excellent customer service skills

Integrity

Engagement with stakeholders

Ambition for improvement

Job description

# Customer Experience AssistantRef no:: EAY12107Published:: 06/02/2026Closes:: 20/02/2026Location:: Newmilns Community Library, Craigview Road, Newmilns, KA16 9DQRate:: £14.83 - £15.53 per hour pro rataContract Type:: TemporaryPosition Type:: Full TimeHours:: 35 hours per week## Job PurposeContributing to and delivering excellent customer service across East Ayrshire Leisure Trust, the Customer Experience Assistant will prepare and deliver a wide range of planned programmes, activities and events contributing to the design and delivery of innovative, modern and sustainable services. Working within a performance management and continuous improvement framework, the postholder will strive to exceed the expectations of the Trust’s Strategic Vision and Delivery Plan.Please see the attached Job Specification and key activities which outline all responsibilities and duties for this post.TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.## Rate of PayRate of Pay: £14.26 - £14.93 per hourPlease see the attached work pattern for hours of work.PLEASE NOTE: This is a fixed term contract until 30 June 2026## Responsibilities and Our ValuesContribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values;• Being honest and demonstrating integrity at all times• Engaging and inclusive with our people, partners and stakeholders• Striving for continuous improvement by being ambitious and aspirational in all that we do• Taking responsibility and being accountable for our organisation and our service delivery.## Additional InformationWe follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of 2 appropriate and relevant references, 1 of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made. If you require further clarification please refer to www.disclosurescotland.co.uk.## Job Attachments* Share this job posting via Email### Advertisement