Opportunity type

Bucks Skills Hub; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading mortgage company is looking for a Completions Agent to manage mortgage applications efficiently, ensuring all processes run smoothly from approval to completion. This fully remote role requires expertise in handling financial services, stakeholder communication, and complaint management. Ideal candidates will have experience in mortgage completions and possess integrity in service delivery. Join us to help make a positive impact on our customers' lives.

Qualifications

• Experience in a processing or administration environment is required.
• Ability to manage risks in day-to-day activities.
• Competence in using relevant systems confidently.

Responsibilities

• Manage mortgage application pipelines ensuring clear communication.
• Liaise with solicitors to progress cases.
• Handle complaints per company's procedures.

Skills

Mortgage Completions Experience

Financial services experience

Complaint handling

Stakeholder communication

Ability to follow policies

Education

GCSEs including English and Maths

Job description

Completions Agent

Location: Fully Remote (Including all training)

Type: Full Time, permanent

Reports to: Team Manager

Salary: Competitive

Start Date: 11 May 2026

We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations.

What you will do

• Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.
• Handle all stakeholder communication in line with company policies and service standards.
• Liaise regularly with solicitors to progress cases to completion.
• Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.
• Act fairly and professionally when dealing with intermediaries, solicitors and valuers.
• Check all applications for completeness before submitting for funds release approval.
• Assess and action all correspondence to ensure lending criteria and conditions are met.
• Maintain accurate file and data records at all times.
• Handle complaints in line with the company's complaint handling procedures.
• Support colleagues' pipelines during periods of absence.
• Identify opportunities to improve processes and support the delivery of system and workflow changes.
• Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention.

What you will bring

• Experience in a processing or administration environment.
• Mortgage Completions Experience
• Financial services experience and confident telephone handling, including complaint handling.
• Strong integrity and commitment to treating customers fairly.
• Awareness of the mortgage and financial services market.
• Ability to follow policies and procedures and stay updated on any changes.
• Strong awareness of risk and the ability to manage it in day to day activities.
• Ability to use all relevant systems confidently.
• Ability to work to performance targets and service standards.
• GCSEs including English and Maths.

If you\'re passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you.

Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.

Important Information

All offers of employment are subject to background checks including DBS, credit, and Right to Work verification.

Start Date: Monday 11th May - Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.