Underwriting Support

Enaturchile; United Kingdom; On-site; GBP 28,000; Full time

Job summary

A leading equity release provider in the UK is seeking an Underwriting Support team member in Preston. This position requires excellent quality checking skills and attention to detail. The successful candidate will manage a diverse caseload, ensuring efficient handling of customer queries related to mortgage applications. The role offers a competitive salary of £27,320 along with comprehensive benefits, including generous holiday allowance and well-being initiatives. If you have experience in financial services and are proactive in solving problems, this could be the perfect opportunity for you.

Benefits

23 days' holiday plus bank holidays

Employee well-being support

Generous pension scheme

Life assurance

Qualifications

• Proven experience in a role requiring accuracy and attention to detail.
• Strong communication skills across all business levels.
• Demonstrated ability to analyze and solve problems effectively.

Responsibilities

• Manage a caseload of customer queries efficiently.
• Ensure tasks are completed accurately within time frames.
• Liaise with stakeholders to maintain quality relationships.
• Handle technical queries from third parties.

Skills

Attention to detail

Verbal communication

Written communication

Analytical skills

Problem-solving

Negotiation

Prioritization

Experience in Financial Services

Job description

Opportunity

More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.

Salary & Location

Salary: £27,320
Location: Preston - Fully Onsite

About the Role

Are you interested in the financial world? Have you considered a career in Underwriting? This could be the position for you. We are currently seeking a candidate with excellent quality checking skills and attention to detail to join our Underwriting Support team based in Preston.

As a member of the Underwriting support team, your main duties include full responsibility for the management of your caseload, covering a variety of work-types, to ensure customer queries/issues / administrative requests are dealt with efficiently and within agreed service levels. The role covers mortgage applications, pre offer queries and pre offer processing.

Main Role & Responsibilities

• Providing exceptional service to our customers in all aspects of their dealings with us.
• Liaising with relevant internal and external stakeholders to maintain quality relationships.
• Ensuring all tasks are completed accurately and within specific time frames, criteria and policy.
• Making and receiving phone calls to chase outstanding reports or requests.
• Dealing with technical queries from 3rd parties to allow a case to progress to mortgage offer.

What We Offer

• £27,320 salary
• 23 days' holiday plus bank holidays, rising to 28 with service
• Additional holiday purchase scheme
• 1 paid wellbeing day per year
• 1 paid charity day per year
• Generous pension scheme (8% employer, 5% employee)
• Simply Health cover
• Life assurance (x4 annual salary)

Preferred Skills

• Experience of working within a business area where accuracy and attention to detail are essential.
• Strong verbal and written communication skills.
• Be able to influence and negotiate with all levels of the business.
• Excellent standard and accuracy of work.
• To be able to demonstrate analytical, decision making and problem-solving skills, achieving best business practice.
• Ability to be proactive rather than reactive.
• Experience of prioritising and completing work to meet deadlines.
• To ideally have previous experience within the Financial Services industry, preferably from a regulatory perspective.
• Good understanding of FCA regulations and the impact of regulatory risk would be desirable.

Core Values

Ambitious – to break ground to help our customers enjoy a better retirement.

Supportive – relationships are key to everything we do.

Personal – going above and beyond to offer exceptional service.

Integrity – honest, true and transparent in all our relationships.

Responsive – whatever the challenge we'll deliver the right result.

Expert – experts in our field, our thirst for knowledge never stops.