Opportunity type

Bucks Skills Hub; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A financial services firm is seeking a Completions Team Manager to lead the processing of mortgage applications. The role involves coaching a high-performing team, ensuring compliance with financial regulations, and maintaining quality standards. Candidates should have experience in mortgage operations, strong communication skills, and the ability to manage risks effectively. This full-time remote position offers a competitive salary and the chance to make a meaningful impact on customer outcomes.

Qualifications

• Experience leading teams in mortgage operations or completions.
• Strong understanding of regulatory requirements and financial controls.
• Excellent communication, coaching and decision-making skills.

Responsibilities

• Lead, coach and develop a high performing completions team.
• Ensure accurate processing of mortgage cases.
• Deliver excellent customer service and manage workflow.

Skills

Leadership in mortgage operations

Communication skills

Regulatory compliance

Process improvement

Stakeholder management

Education

GCSEs including English and Maths

Job description

Completions Team Manager

Location: Fully Remote (Including all training)

Type: Full Time, permanent

Reports to: Operations Manager

Salary: Competitive

Start Date: 11th May 2026

About the Role

We are looking for an experienced Completions Manager to lead the end to end processing of mortgage applications through to completion. You will drive team performance, maintain high standards of data accuracy, and ensure all financial, regulatory and service requirements are consistently met. This is a key leadership role shaping operational quality and customer outcomes.

What you\'ll do

• Lead, coach and develop a high performing completions team
• Ensure smooth, accurate and efficient processing of mortgage cases
• Maintain strong relationships with Underwriting, Credit, Finance and third parties
• Deliver excellent customer service and act as an escalation point
• Manage workflow, quality control, audits and compliance standards
• Improve processes, drive efficiency and optimise service delivery
• Oversee funds approval and release within mandate levels
• Ensure all activity meets regulatory and internal policy requirements

What you\'ll bring

• Experience leading teams in mortgage operations or completions
• Strong understanding of regulatory requirements and financial controls
• Excellent communication, coaching and decision making skills
• Ability to analyse MI, manage risk and improve processes
• Strong organisation and stakeholder management capabilities
• GCSEs including English and Maths essential
• Completions, securitisation or underwriting experience an advantage

Ready to make a difference?

If you\'re passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you

Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.

Important Information

All offers of employment are subject to background checks including DBS, credit, and Right to Work verification.

Start Date: Monday 11th May - Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.