Mortgage Expert

Habito; Remote; GBP 47,000; Full time

Job summary

A leading mortgage service provider in the United Kingdom is looking for a Customer Advisor to create a top-tier advice service and provide a 5-star experience to customers. This role requires CeMap qualification and at least a year of relevant experience. You will manage customer applications efficiently while ensuring high-quality communication through live chat. The position offers competitive compensation, flexible holidays, and supportive policies on family leave.

Benefits

Basic Salary £46,250 + commission

Flexible holiday - 25 days holiday

Enhanced maternity & paternity leave

Life assurance - 4 x annual salary

Contributory pension scheme

International remote working for up to 20 days a year

2 days paid volunteering annually

Sick pay - up to 5 days covered

GAYE - donate via payroll

Qualifications

• Minimum of 1 year of experience in a relevant field.
• Ability to assess customer applications efficiently.
• Strong communication skills for online interactions.

Responsibilities

• Create best in class advice service for customers.
• Provide a 5-star customer experience in all interactions.
• Manage an ongoing pipeline of applications proactively.

Skills

CeMap qualified

Experience in Whole of Market or BTL and/or specialist lenders

Organised and able to manage multiple cases

Job description

More about what you’ll do:

• Creating a best in class advice service for all customers - you will do this by assessing customers applications and issuing high-quality recommendations efficiently keeping your customer fully informed throughout the process
• Providing a 5‑star customer experience throughout all interactions putting the customer first & empathising with purpose.
• Delivering a high‑quality level of communication via online live chat
• Managing an ongoing pipeline of applications proactively, efficiently & effectively.
• Working closely with direct Ops colleagues and the wider Habito group to deliver the best results for the customer
• Adhering to quality & compliance standards

You’ll need to be:

• CeMap qualified with +1 year of experience
• Whole of market OR BTL and/or specialist lender experience
• Organised & able to manage multiple cases in a fast‑paced environment

** The years of experience is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

The benefits

• Basic Salary £46,250 + commission scheme
• Flexible holiday - 25 days holiday and more if you need it! (this is team dependent)
• Enhanced maternity & paternity leave - for when you plan to start a family
• Life assurance - 4 x your annual salary
• Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money
• International remote working for up to 20 days a year
• Volunteering - 2 days paid volunteering each year for charity of your choice
• Sick pay - up to 5 days sick covered each year
• GAYE - Give As You Earn - donate to a charity of your choice via payroll.

More about Habito

Obtaining a mortgage shouldn’t be stressful. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

We want to hear from everyone

The creative brilliance and ingenuity at Habito wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together.

If you feel you can do the job, we’d like to hear from you, no matter what your background.

We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.