Cleaning Operative

Mount Charles Group; Belfast; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading facilities management company in Belfast is seeking a Cleaning Operative to deliver exceptional cleaning services while maintaining high customer satisfaction. This role involves cleaning various areas, replenishing supplies, and adhering to safety regulations. Ideal candidates will have strong attention to detail and prior customer service experience. Physical fitness is required. The company offers career growth within a family-oriented environment, making it an excellent opportunity for individuals passionate about maintaining cleanliness and service standards.

Benefits

22 days annual leave

Company Pension Scheme

Employee Assistance Program

Financial education advisory service

Company events

Qualifications

• Experience in customer service is preferred.
• Physical fitness is required to perform manual duties.

Responsibilities

• Provide cleaning services per client specifications.
• Respond positively to customer requirements.
• Replenish stocks in your area of responsibility.
• Clean and maintain equipment.
• Follow company procedures and regulations.
• Participate in health and safety policies.

Skills

Exceptional customer service skills

Strong attention to detail

Basic reading, writing, speaking and listening skills

Education

NVQ/SVQ Level One in Cleaning Building Interiors

Job description

Overview

Belfast - HSC Business Services Organisation

Mount Charles Group are one of the largest and privately owned soft facilities management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!

We are currently recruiting for a Cleaning Operative to join our team based at HSC Business Services Organisation, Belfast. This is a great opportunity to join a world leading facilities management company.

Working Pattern:

• Monday - Friday
• Between 6:00am – 6pm

Rewards

• 22 days annual leave
• Company Pension Scheme
• Employee Assistance Program to support your health & wellbeing
• Financial Education/Financial wellbeing advisory service
• Company Events

The Role

• Providing the highest level of cleaning service within your area of responsibility in line with the clients’ specifications
• Responding positively, politely and promptly to all customer requirements and carrying out duties in a professional and courteous manner
• Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
• Ensuring all stocks are replenished in your area of responsibility
• Ensuring regular checks are carried out to the equipment/machines used
• During hours of work and all the equipment is left clean and in good working order at the end of your shift, reporting any defects to your Line Manager
• Making yourself familiar with and following all company procedures and regulations
• Participating in the Health and Safety Policy of the company and reporting any dangers, near misses or hazards to your Line Manager
• All offices, toilets, etc and amenity areas to be presented in a clean and tidy condition

The Person

• Exceptional customer service skills
• Strong attention to detail
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
• Previous work experience in customer service employment
• Must be physically fit to carry out manual duties
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.

Desirable Criteria

• Current BICS Qualifications

Equal Opportunities

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.

Mount Charles Group has a policy on recruiting ex-offenders; a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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