HR Shared Services Officer

Buro Happold group.; Bath; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A global engineering consultancy is seeking an HR Shared Services Coordinator based in Bath. You will play a crucial role in delivering a high-quality employee experience across global teams, supporting the HR lifecycle from onboarding to offboarding. The ideal candidate will have strong HR administrative experience, manage queries, and maintain compliance with data handling. This role offers a competitive salary and a supportive hybrid working arrangement, with multiple benefits including a robust pension plan and generous holiday entitlement.

Benefits

Hybrid working arrangements

Attractive salary and benefits package

25 days holiday per annum

Generous pension scheme

Flexible benefits including dental and optical cover

Qualifications

• Strong HR administration or shared services experience.
• Confident managing high-volume workloads with precision.
• Professional, confidential, and proactive approach.

Responsibilities

• Coordinate HR processes across the full employee lifecycle.
• Act as the first point of contact for HR queries.
• Maintain and update HR systems for data integrity.

Skills

HR administration experience

Attention to detail

Microsoft Office proficiency

Excellent communication skills

Customer-focused mindset

Tools

ServiceNow

Job description

The following content displays a map of the jobs location - Bath

Job Reference burohappold/TP/201159/1837

Number of Positions:

1

Contract Type:

Fixed Term Contract

Competitive

Working Hours:

37.5

Location:

Bath

Closing Date:

31/03/2026

Job Category:

Human Resources

Business Unit:

Business Operations

Human Resources

Shape a world - class employee experience at a global engineering consultancy.

This person will be based in our Bath office on a hybrid working model.

At Buro Happold, our people are at the heart of everything we do. As our new HR Shared Services Coordinator, you’ll play a vital role in delivering a consistent, high‑quality employee experience across our global teams. From onboarding to offboarding, and every moment in between, you’ll support the full HR lifecycle while helping us continuously evolve and enhance how we work.

If you’re passionate about exceptional service, process excellence, and the future of HR, this is your opportunity to make a meaningful impact within a collaborative and forward‑thinking global HR function.

About The Role

As a HR Shared Services Coordinator, you’ll play a key role in delivering consistent, high‑quality HR administrative support across Buro Happold’s global teams. You will manage and coordinate HR processes across the full employee lifecycle, act as the first point of contact for HR queries, and ensure accurate and compliant handling of employee data. Working closely with regional HR teams, you’ll help maintain smooth operations, support payroll, produce reports, and contribute to audits.

Key Responsibilities

• Deliver accurate and timely coordination across the full employee life cycle
• Act as the first point of contact for queries via ServiceNow, phone, email, or face‑to‑face
• Work closely with regional HR teams to support employees and managers globally
• Liaise with payroll teams and ensure all data is provided in line with deadlines
• Produce routine reports and respond to ad‑hoc data requests
• Support internal and external audit requirements
• Maintain and update HR systems, ensuring data integrity and compliance (including GDPR)
• Manage requests within agreed Service Level Objectives (SLOs)
• Help improve KPIs by proactively preventing overdue or unresolved queries
• Support rollout, testing, and embedding of new HR tools and system enhancements
• Review and enhance HR processes, guides, and templates
• Contribute to digital transformation initiatives, including automation and AI‑enabled solutions

About You

Experience & Skills

• Strong HR administration or shared services experience
• Confident managing high‑volume workloads with precision and attention to detail
• Skilled in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Excellent communication skills and a customer‑focused mindset
• Ability to prioritise effectively and navigate ambiguity
• Professional, confidential, and proactive approach

Desirable but not essential

• Experience in engineering or professional services
• Familiarity with ServiceNow or similar HR ticketing systems
• Experience working in a global organisation
• Exposure to implementing new HR systems or tools
• Interest in digital transformation, automation, and AI within HR

Why Join Buro Happold?

At Buro Happold, we believe in creating a better, more sustainable world. You’ll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference.

What we Offer You

Bring your knowledge and expertise to one of the world’s most respected consultancies.

• Hybrid working arrangements.
• Attractive salary and benefits package.
• Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements.
• Generous company pension scheme.
• Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts.
• Enhanced parenthood leave policies.
• 3pm finish on the last Friday of the month.
• A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you.
• Entitlement to two memberships to professional bodies or subscriptions.
• A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities. A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring.
• An international culture that wherever your career takes you at Buro Happold, you won’t be far from the exceptional.

Apply now and be where exceptional is everywhere. A place for everyone.

Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.

Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact [e-mail] so we can work with you to support you throughout your application.