German-Speaking Incident & Fraud Coordinator (Remote)

Transunion; Remote; GBP 30,000 - GBP 40,000; Full time

Job summary

A major credit reference agency in the UK is seeking a Customer Service Incident Coordinator fluent in German and English to manage breach and fraud incidents. Responsibilities include interviewing clients, providing excellent customer service, and liaising with various agencies. The role offers flexible working arrangements, a supportive environment, and benefits like a pension scheme and wellness programs.

Benefits

Annual leave plus bank holidays

Global paid wellness days off

Contributory pension scheme

Private health care

Diversity forums and communities

Qualifications

• Must be fluent in German, Additional Language and English (Written and Verbal).
• Experience in Customer Service.

Responsibilities

• Screen and interview clients by telephone for breach/fraud information.
• Provide professional customer service to clients and victims.
• Manage customer and client expectations.
• Gather evidence for breach remediation.
• Prepare correspondence and liaise with agencies.

Skills

Fluent in German

Fluent in English

Customer Service Experience

Job description

A major credit reference agency in the UK is seeking a Customer Service Incident Coordinator fluent in German and English to manage breach and fraud incidents. Responsibilities include interviewing clients, providing excellent customer service, and liaising with various agencies. The role offers flexible working arrangements, a supportive environment, and benefits like a pension scheme and wellness programs.