Director of Golf Operations

Collage HR; Tottenham; On-site; GBP 53,000 - GBP 65,000; Full time

Job summary

A premium golf services company is looking for a Director of Golf Operations to lead the newly opened facility in Tottenham. This hands-on role encompasses developing the golf operations department, ensuring high-quality guest experiences, and managing budgeting and operations across multiple clubs. Ideal candidates will have a strong background in golf operations leadership, outstanding hospitality skills, and the ability to thrive in dynamic environments. This is a full-time position offering a competitive salary package, and applicants are encouraged even if they don't meet all requirements.

Benefits

Employee Assistance Program (EAP)

Participation in company phone plan

Golf perks and multiple course access

Excellent discounts in the Golf Shops

Participation in Staff Meal Plan

Invitation to join staff golfing events

Qualifications

• Proven experience as a golf operations leader.
• Strong hospitality-focused mindset.
• Excellent change management skills.

Responsibilities

• Lead and develop the golf operations department in Tottenham.
• Ensure exceptional guest experiences.
• Oversee operations, tournaments, and events.

Skills

Leadership in golf operations

Guest experience focus

Change management skills

Collaboration and communication

Education

CPGA Class A Professional designation (ideally)

Job description

Golf Services Full Time Innisfil, ON $100,000 - $120,000 CAD per year

Purposeful Golf is an owner/operator of premium golf properties across Ontario.

We aim to carefully curate a portfolio of golf properties, each distinct in its purpose. By emphasizing quality over quantity, we aim to deliver memorable experiences, tailored to diverse needs, while leveraging scale to enhance, rather than dilute, the golfer’s experience.

Purposeful Golf operates within a larger ecosystem built around thoughtful ownership and sustainable growth, led by Purposeful.

At Purposeful, we believe purpose is the start of everything good. A sense of purpose individually, and more importantly as a team, is what motivates people to do better, to deliver outstanding products and services, and to build something they can be proud of.

Our Purpose is to improve the lives of all our stakeholders through exceptional experiences for everyone.

We aim to generate stable long-term financial results for our investors without compromising on product quality, customer service, employee experience, or social responsibility.

About the role: The Director of Golf Operations leads and develops the golf operations department at our new addition in Tottenham, delivering a memorable, inclusive, and guest-focused experience while demonstrating Purposeful’s core values in all aspects of leadership. This hands-on role oversees day-to-day operations, tournaments, leagues, and group events, while growing business through sales and retention. The role also provides oversight of golf leaders at other clubs, standardizing systems and processes, managing budgets, and collaborating across the organization to maximize value. While primarily based in Tottenham, the role includes regular engagement at other clubs to ensure a cohesive, high-performing Golf Operations department.

Purpose Statement: To curate a fresh, welcoming and engaging golf experience while providing structure and leadership to our golf operations function.

What you’ll do:

• Lead and develop the golf operations department at the new course in Tottenham, creating a unique, inclusive, and fun guest experience.
• Ensure every guest feels welcomed and enjoys a level of service beyond the value of their green fee.
• Oversee smooth daily operations and the execution of tournaments, leagues, and group events.
• Grow tournament rounds, league participation, and outing business through sales and retention strategies.
• Provide leadership and guidance to golf leaders at other clubs, standardizing systems and processes to ensure consistent operations across the organization.
• Manage Golf Operations budgets, control costs, and collaborate with colleagues across Purposeful Golf to maximize value for all clubs.
• Partner with the Director of Business Development to deliver a cohesive, differentiated golf product.
• Spend most of your time in Tottenham, with regular visits (about one day per week) to other clubs to ensure a high-performing, integrated Golf Operations team.

What you bring:

• Proven experience as a golf operations leader with a track record of challenging the status quo to deliver exceptional guest experiences.
• A hospitality-focused mindset with a strong commitment to consistency, culture, and team development.
• Excellent change management skills, with the ability to lead teams through growth, evolution, and process improvement.
• Leadership experience at both the club level and within multi-course operations.
• Ideally, a CPGA Class A Professional designation.
• Strong collaboration, communication, and problem-solving skills to drive operational excellence and business growth.

Why You’ll Love It:

• Work in beautiful, natural setting
• Employee Assistance Program (EAP)
• Participation in company phone plan
• Golf perks and multiple course access
• Excellent discounts in the Golf Shops company-wide
• Participation in Staff Meal Plan
• Invitation to join staff golfing events

What You’ll Need:

• Must have a flexible working schedule including early mornings, evenings, weekends
• Ability to work outdoors in varying weather conditions (heat, cold, rain, snow)
• Comfort with a fast-paced environment
• Strong attention to detail and ability to work strategically as well as part of the operations/hospitality team
• Physical stamina for walking the course, standing for long periods, lifting, bending, and carrying.

Compensation: $100,000 - 120,000

We encourage anyone excited about this role to apply, even if you don’t meet every requirement. Purposeful Golf values diverse perspectives, welcomes applicants from all backgrounds, and is committed to creating an inclusive environment. Accommodations are available for candidates who need them during the application or interview process.