Head of Golf Operations & Guest Experience — Tottenham

PGA Canada - Ottawa; Tottenham; On-site; GBP 73,000 - GBP 88,000; Full time

Job summary

A leading golf organization seeks a Director of Golf Operations in Tottenham, responsible for leading the golf operations department and ensuring a memorable guest-focused experience. The role includes overseeing daily operations, tournaments, and business growth initiatives while collaborating with other clubs. Candidates should have proven experience in golf operations, a hospitality-focused mindset, and strong leadership skills. This full-time position offers a competitive salary and various benefits including health plans and golf perks.

Benefits

Health & Dental plan after one month

Employee Assistance Program (EAP)

RRSP matching program

Professional development opportunities

Company phone plan participation

Golf perks and multiple course access

Discounts in Golf Shops

Participation in Staff Meal Plan

Invitation to staff golfing events

Qualifications

• Track record of delivering exceptional guest experiences.
• Commitment to consistency, culture, and team development.
• Ability to lead teams through growth and process improvement.

Responsibilities

• Lead and develop the golf operations department.
• Ensure guests feel welcomed and receive high service levels.
• Oversee daily operations and execution of events.
• Grow business through sales and retention strategies.
• Provide leadership to golf leaders at other clubs.
• Manage budgets and collaborate to maximize value.

Skills

Proven experience as a golf operations leader

Hospitality-focused mindset

Excellent change management skills

Leadership experience

Strong collaboration and communication skills

Education

CPGA Class A Professional designation

Job description

A leading golf organization seeks a Director of Golf Operations in Tottenham, responsible for leading the golf operations department and ensuring a memorable guest-focused experience. The role includes overseeing daily operations, tournaments, and business growth initiatives while collaborating with other clubs. Candidates should have proven experience in golf operations, a hospitality-focused mindset, and strong leadership skills. This full-time position offers a competitive salary and various benefits including health plans and golf perks.