Senior Enterprise CSM - Procurement SaaS Leader

Remote Company; Remote; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading procurement technology firm is seeking a Senior Customer Success Manager to oversee a growing enterprise customer base. This role involves advising customers on B2B purchasing and ensuring product adoption through collaboration with sales, engineering, and implementation teams. Ideal candidates will have over 8 years of experience in customer-facing roles, strong interpersonal skills, and a background in procurement technologies. Join a world-class team committed to transforming procurement success for top companies.

Benefits

Start-up equity

Health, vision & dental coverage

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

401k plan

Qualifications

• 8+ years of relevant work experience in customer-facing roles.
• B2B SaaS experience is beneficial.
• Procurement experience with familiarity in procurement technologies.

Responsibilities

• Help customers drive procurement success on the Zip platform.
• Define customer outcomes and partner to deliver those outcomes.
• Act as a procurement advisor and educate customers.

Skills

Customer success management

Interpersonal skills

Problem solving

Project management

Business process orientation

Tools

ERP (Netsuite, Coupa)

JIRA

ServiceNow

Job description

A leading procurement technology firm is seeking a Senior Customer Success Manager to oversee a growing enterprise customer base. This role involves advising customers on B2B purchasing and ensuring product adoption through collaboration with sales, engineering, and implementation teams. Ideal candidates will have over 8 years of experience in customer-facing roles, strong interpersonal skills, and a background in procurement technologies. Join a world-class team committed to transforming procurement success for top companies.