Senior Customer Success Manager - Procurement SaaS (Equity)

Methodfi; Greater London; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading procurement platform provider in Greater London is looking for a Senior Customer Success Manager to manage enterprise customers across various industries. The role involves driving procurement success on the platform, establishing trusted relationships, and ensuring customer satisfaction. Ideal candidates will have over 8 years of experience, strong project management skills, and a background in procurement or technical account management. The company emphasizes innovative solutions and a collaborative work environment.

Benefits

Start-up equity

Health, vision & dental coverage

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

401k plan

Qualifications

• 8+ years of experience in customer success or technical account management.
• Experience in procurement and familiarity with procurement technologies.
• Excellent interpersonal skills to build trust with customers.
• Strong project management abilities to manage a dynamic portfolio.

Responsibilities

• Help large customers drive procurement success on the Zip platform.
• Partner with customers to deliver business outcomes continuously.
• Act as a procurement advisor to educate customers on best practices.
• Build relationships with key stakeholders across various teams.
• Maintain customer satisfaction and engagement.
• Manage customer health using data-driven metrics.

Skills

Customer-facing customer success

Technical account management

Procurement experience

Strong project management skills

Creative problem-solving

Interpersonal skills

Education

8+ years of relevant work experience

Tools

ERP technologies (Netsuite, Coupa)

HRIS (Workday)

JIRA

ServiceNow

Job description

A leading procurement platform provider in Greater London is looking for a Senior Customer Success Manager to manage enterprise customers across various industries. The role involves driving procurement success on the platform, establishing trusted relationships, and ensuring customer satisfaction. Ideal candidates will have over 8 years of experience, strong project management skills, and a background in procurement or technical account management. The company emphasizes innovative solutions and a collaborative work environment.