First Point of Contact Administrator - Residential Property Management

Lambert Smith Hampton Limited; SHREWSBURY; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading property consultancy in Shrewsbury is seeking an administrator to assist in the efficient operation of their branch. Responsibilities include answering client inquiries, preparing communications, maintaining files, and organizing maintenance requests. Commitment to compliance and professional standards is essential. Candidates should possess strong organizational and customer service skills. This role promotes a diverse and inclusive work environment, ensuring equal opportunities for all applicants.

Qualifications

• Strong customer service skills.
• Ability to assist with office management.
• Effective communication skills.

Responsibilities

• Answer the telephone and handle client requests.
• Prepare and respond to communications for clients.
• Organize maintenance works orders under direction.

Job description

ABOUT US

Lambert Smith Hampton (LSH) is one of the UK'sleading, and most progressive, property consultancies. LSH Residentialprovide a personalised service tailored to the requirements of each development, which is allocated a specific property manager. LSH offer a personal service which benefits from the advantages of support and assistance from a specialist nationwide company.

KEY FOCUS OF THE JOB

To assist in the efficient running and development of a branch or department, in conjunction with the Team Leader and Regional by maximising the overall performance, compliance record, income and profitability of the branch or department.

KEY RESPONSIBILITIES

• Whilst the following provides a description of the tasks to be undertaken by the FPOC Administrator, there will be requirements for the individual to undertake some other duties that are essential to the smooth running of the office. These must be mutually agreed between the Administrator and the Team Leader
• The main priority is to answer the telephone and deal with requests from clients and customers that require a routine response, as well as responding to incoming general enquiry emails. For more complex issues, to direct calls or emails to the appropriate person.
• To use mail merges to deliver general correspondence to clients and leaseholders.
• To work with the Department Head or Branch Manager and Property Managers in the preparation of and responses to, all client, contractor and customer communications whether by telephone, e‑mail, fax or letter.
• To process, scan, photocopy and file documents as required.
• To assist in uploading documentation to the various internal systems
• To maintain and update the diary of appointments for the Department Manager or Branch Manager and Property Managers; property inspection checklists, notes of client and residents’ meetings.
• Under the direction of the Property Managers, to organise and issue works orders for routine maintenance such as cleaning, gardening and other low risk maintenance.
• To liaise with other HLM departments to obtain or provide information relating to the portfolio.
• To attend internal meetings as required.
• To carry out all duties within ARMA guidelines and RICS code of practice
• To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Department Head or Branch Manager
• To ensure that FCA regulation guidelines are adhered to in all working practices and behave in accordance with these rules and Treating the Customer Fairly guidelines
• To be courteous and professional in all dealing with clients, customers, contractors and general public
• To be punctual at all times and ensure that you are dressed in accordance with the Dress Code
• To be an active team member; contributing to the motivation and achievements of the department or branch.
• To endeavour to remain informed of new relevant legislation and best practice guidelines.

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.

By submitting your application, you acknowledge that your personal data may be shared with other Lambert Smith Hampton Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy Policy | LSH