Member Services Pro - 9-5, Free Gym Membership

Fitness First Jersey Ltd; Wigan; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading fitness company in the United Kingdom is seeking Member Services Advisors for their growing contact center. The role involves responding to member queries and complaints, ensuring an exceptional customer experience. Ideal candidates should be motivated, detail-oriented, and possess strong communication skills. Full training and opportunities for progression are offered, along with benefits including free gym membership and generous holiday allowances.

Benefits

Free gym membership

50% off a gym membership for a friend or family member

21 days holiday plus bank holidays

Extra days holidays for long service

Employee discount scheme

Free onsite parking

Qualifications

• Motivated & versatile individual with attention to detail.
• Ability to thrive in a fast-paced environment.
• Experience in dealing with high volumes of emails.

Responsibilities

• Respond to queries, feedback, and complaints.
• Help members achieve their goals and continue their memberships.
• Build strong working relationships with other departments.

Skills

Customer service experience

Excellent communication

IT literate

Ability to work individually and as part of a team

Job description

A leading fitness company in the United Kingdom is seeking Member Services Advisors for their growing contact center. The role involves responding to member queries and complaints, ensuring an exceptional customer experience. Ideal candidates should be motivated, detail-oriented, and possess strong communication skills. Full training and opportunities for progression are offered, along with benefits including free gym membership and generous holiday allowances.