Branch Leader – Customer-Focused Sales & Ops

Independent Builders Merchant Group; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading builders merchant group in Greater London is seeking an experienced Assistant Branch Manager for its Scrubs Lane branch. You will support daily operations, enhance customer experience, and contribute to sales performance. The ideal candidate will have a customer-focused approach, strong negotiation skills, and experience in a similar role. This position offers a supportive work environment, training opportunities, and employee benefits, including a pension scheme and staff discounts.

Benefits

Pension scheme and paid holidays

Career development and training

Staff discount on building materials

Employee assistance program

Qualifications

• Experience in a similar role.
• Strong sales and negotiation skills.
• Confident communicator at all levels.

Responsibilities

• Assist customers on the trade counter and telephone.
• Support Branch Manager in branch development and customer service.
• Ensure adequate stock levels and oversee stock replenishment.

Skills

Customer-focused approach

Strong administration and organisational skills

Strong sales and negotiation skills

Confident communicator at all levels

Ability to build and maintain relationships

Job description

A leading builders merchant group in Greater London is seeking an experienced Assistant Branch Manager for its Scrubs Lane branch. You will support daily operations, enhance customer experience, and contribute to sales performance. The ideal candidate will have a customer-focused approach, strong negotiation skills, and experience in a similar role. This position offers a supportive work environment, training opportunities, and employee benefits, including a pension scheme and staff discounts.