Strategic Customer Success Lead — AI & Search (London)

Profound; Greater London; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A prominent technology company in London seeks an experienced Engagement Manager to guide customers in enhancing their AI visibility and success. You will be the primary contact for clients, focusing on building strong relationships and addressing their needs through strategic consultations. Ideal candidates have strong communication skills and at least 2-3 years in customer success or account management. This full-time role offers a competitive compensation package including base salary, equity, and comprehensive benefits.

Qualifications

• 2 to 3 years in a customer success or account management role, or 4+ years overall experience.
• Strong communication and presentation skills.
• Self-motivated with a passion for building customer relationships.

Responsibilities

• Serve as primary point of contact for customers.
• Conduct strategic business reviews and manage stakeholder relationships.
• Collaborate with internal teams to resolve technical challenges.

Skills

Customer success

Account management

Excellent communication skills

Analytical mindset

Negotiation skills

Job description

A prominent technology company in London seeks an experienced Engagement Manager to guide customers in enhancing their AI visibility and success. You will be the primary contact for clients, focusing on building strong relationships and addressing their needs through strategic consultations. Ideal candidates have strong communication skills and at least 2-3 years in customer success or account management. This full-time role offers a competitive compensation package including base salary, equity, and comprehensive benefits.