Senior Technical Delivery Lead – AI Solutions

Monolith AI; Greater London; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading AI firm in Greater London is seeking a Lead Customer Success Engineer to enhance engineering processes through AI. This role involves owning the delivery for strategic customers by designing tailored solutions and managing project complexities. Ideal candidates will possess a strong technical background, experience in client-facing roles, and a passion for transforming AI into clear customer value. Occasional travel may be required, making this a dynamic position for those who thrive in collaborative and ambiguous environments.

Qualifications

• Significant experience leading complex, technical, client-facing projects.
• Ability to own ambiguity and make delivery decisions.
• Strong engineering or scientific background.

Responsibilities

• Act as primary owner of delivery for strategic customers.
• Design multi-product solutions delivering customer value.
• Manage delivery scope, timelines, dependencies, and risks.

Skills

Project leadership

Technical advisory

Customer communication

Solution design

Cross-functional collaboration

Education

Degree in Physics, Maths, or Engineering

Job description

A leading AI firm in Greater London is seeking a Lead Customer Success Engineer to enhance engineering processes through AI. This role involves owning the delivery for strategic customers by designing tailored solutions and managing project complexities. Ideal candidates will possess a strong technical background, experience in client-facing roles, and a passion for transforming AI into clear customer value. Occasional travel may be required, making this a dynamic position for those who thrive in collaborative and ambiguous environments.