Enterprise Customer Success Lead — Visual AI SaaS

TechSee; Greater London; On-site; GBP 65,000 - GBP 85,000; Full time

Job summary

A leading Visual AI company in Greater London is seeking a Customer Success Manager to manage strategic customer relationships. You will oversee contracts, drive customer adoption, resolve technical challenges, and analyze usage data to enhance satisfaction. The ideal candidate will have 4+ years of SaaS experience and a Bachelor's degree. This position offers an opportunity to partner across various teams to deliver exceptional customer experiences.

Benefits

Competitive compensation

Supportive team culture

Autonomy in execution

Qualifications

• 4+ years of related experience in enterprise SaaS, preferably in digital CX.
• Experience managing enterprise customer relationships in various sectors.
• Ability to manage time effectively across multiple customers.

Responsibilities

• Manage all aspects of customer relationships, including implementations and adoption.
• Address customer challenges, resolve technical issues, and provide guidance.
• Collaborate with Sales and Product teams for smooth implementations.

Skills

Customer relationship management

Technical guidance

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree in computer science or social sciences

Job description

A leading Visual AI company in Greater London is seeking a Customer Success Manager to manage strategic customer relationships. You will oversee contracts, drive customer adoption, resolve technical challenges, and analyze usage data to enhance satisfaction. The ideal candidate will have 4+ years of SaaS experience and a Bachelor's degree. This position offers an opportunity to partner across various teams to deliver exceptional customer experiences.